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  #1  
Old 06-05-2013, 07:09 AM
dodotop dodotop is offline
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Default Problems with my Sansa clip+.....dosnt read entire data

Hey Guys
Looking for some help here.
Recently purchased the sansa clip+ and having some problems with data storage.
I have the 8GB version with a 16GB micro SD in.
The reason that I purchased is that I didn't want to be using my Samsung mini galaxy as a mp3 player all the time.
I have plugged the clip into my PC and moved vast amounts of music over to both the player and the SD card. All the files look fine in explorer, but when I unplug and the player tries to recognize media it just displays 2 artists on the player and a further 8 or 9 on the SD card. I've tried reformatting both disks but no solution..... I don't think its an issue with USB mode as its effecting the players storage as well.
Any help would be appreciated thanks.
Josh
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  #2  
Old 06-05-2013, 10:06 AM
JK98 JK98 is offline
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The problem is with your tags. The Clip+ needs ID3V2.3 ISO8859-1 tags when you are using the original firmware. If you install Rockbox (a free alternative operating system for the player) on your player, it will be able to handle more tag formats.

The free program Mp3Tag is very helpful for editing many tags at a time. With it you can convert all your tags to the correct format in one step. It could be that instead of being in a format the Clip+ doesn't support, the tags could be missing.

http://www.mp3tag.de/en/

If you look on your player under unknown you will find the missing songs.

What bitrate is your songs in? If it is low, your songs are short, and you have embedded album art, it could be that you are hitting the song limit with 24GB of music. The song limit is up to 8,000 with the original firmware, however long filenames and long tag names, and especially large embedded album art could make this much less. To solve this try getting rid of embedded album art, or use Rockbox. Rockbox has a much larger song limit than the original firmware.

Last edited by JK98; 06-05-2013 at 10:28 AM.
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  #3  
Old 06-05-2013, 10:45 AM
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FreeZ5 FreeZ5 is offline
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If you look for your music in folder view you will probably find that it is all where you put it. 'Folders' should be at the bottom of the Music menu (my Clip+ is in the car and I'm too lazy to go get it).

Steve
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Old 06-05-2013, 01:47 PM
dodotop dodotop is offline
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Hey chaps
Thanks for the replays.

@Steve - in the folders section its just the same, I see two albums on the player and 8 on the SD card. A total amount of 127 songs are available. When I take the SD card and put it in my phone I once again see all my music and can listen to it.

@JK98 - there's just one song listed in the unknown section, which is a live recording without file information. As I said I'm far sort of 8000 songs, only just above 120. If you think rock box will help I'll give it a try.

It all looks fine on the computer when the player is connected, but then nothing when it come s to using. Maybe I'm missing something here, but I've been trying to correct for a time now.
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Old 06-05-2013, 02:09 PM
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FreeZ5 FreeZ5 is offline
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Hmmm...the only thing I can think of is...what type of files are these? From the Sansa web-site , the Clip+ supports " MP3, WMA, secure WMA, Ogg Vorbis, FLAC, plus audio books and podcasts". The Clip Zip adds "AAC compatible (DRM-free iTunes)".

So if you have a bunch of iTunes files, these won't be found.

Steve
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  #6  
Old 06-05-2013, 02:12 PM
dgb52 dgb52 is offline
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Make sure you have the player in MSC mode also
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  #7  
Old 06-05-2013, 03:46 PM
JK98 JK98 is offline
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It sounds like a tag problem. You could try installing mp3Tag and using it to fix your tags. Did these songs work properly on other mp3 players? are you sure they are mp3 files? If they are AAC files then with the original firmware the Clip+ won't play them. Rockbox supports more types of files and more types of tags, so if your songs worked fine on an ipod, then installing Rockbox on the Clip+ is likely to solve your problems.

Also make sure not to insert or remove a card while the player is on.

What formats are the songs in? The player won't play WMA lossless, and won't play AAC using the original firmware.

If there are protected WMA files they need to be transferred using a media player such as Windows Media Player. Protected songs also need to be transferred with the player in MTP for the usb mode.

Last edited by JK98; 06-05-2013 at 03:59 PM.
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  #8  
Old 06-06-2013, 02:28 PM
dave61430 dave61430 is offline
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I do not believe it is a tag problem. If the files are accepted they should show up both in folder view and in the 'unknown' album. MSC vs MTP problem, that only affects visibility when hooked up to the computer, once files are on the clip it doesn't matter how they got there. So that leaves file type, you need to see what they are and make sure they are compatible with the clip. Just because you can transfer a file to the clip doesn't mean it will be registered and will play, in fact what the clip actually does in such a circumstance seems not to be well defined.
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  #9  
Old 06-07-2013, 01:20 AM
Mikerman Mikerman is offline
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It certainly sounds like a tag issue. I'd pull the files up in MP3Tag and make sure that the tags are filled in, and in the correct format.
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