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Old 01-03-2013, 10:16 PM
lawrencea1884 lawrencea1884 is offline
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Join Date: Jan 2013
Posts: 2
Default Music is missing

I can not load or play music. When I try to play music, or video, The only thing that comes up on the screen is the message “Storage is mounted or rejected”. I can not get beyond that to even see the music that I had previously loaded.
I can not load music since when I connect the z2 to the computer the screen with the button “turn on USB storage” appears but pressing it does not turn on USB storage, nothing happens except a turning circle that does not stop.
Also the z2 does not appear in the devices connected to the computer, I assume because the Storage is "mounted or rejected".

I have tried the recovery steps suggested in the manual, did not work.
I tried “mount internal memory” in Storage settings and got the message “ internal memory safe to remove”. But still continue to get “Storage is mounted or rejected”
Should I try “format internal memory” in Storage settings?
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