Newbie-How to fix firmware issue on XP

[demonseed]

Hey Guys
I scored a cheap 30 gig Zen Xtra. I tried to load new firmware on it (on my mac thru parallels) and it froze. Anyways now when it boots it says "Firmware problem" and then it boots to the recovery menu.

I have tried to fix the issue on a windows xp sp2 however, when I plug in the player I get a bubble saying new hard ware detected.. however it will not install the driver no matter what I try.

I am tired of this and I am begging for help! How do I get this thing fixed? Please please explain to me what I need and how to do it. I would appreciate it.

thanks
Jim

[CrowdAds]

[coachop94]

Do you have the creative software installed on the Xp pc?http://support.creative.com/Products...CategoryID:948 You will need to do so if not. Once you have that installed follow the steps to reload thew firmware.

[demonseed]

Hey
Can you confirm what software your referring too? I loaded the driver on but nothing else. I did try the firmware upgrade software too but did not put on any Creative software.

thanks
Jim

[coachop94]

What driver did you load? Did the firmware run on the computer?

[demonseed]

Hey
Ok I put on the creative app and WM 10 and it worked! however I am still having the same issue as firmware 1... NO SOUND?? I have only tried my iphone headphones.... but they work fine on my ipod and computer.... I am afraid that something is wrong with the Xtra? Any suggestions?

Thanks for the help
jim

[coachop94]

Ok sounds like the headphone jack needs to be soldered. It is a common issue with the player. But, here is a link with video showing how to fix. http://www.rimmell.com/creative_nomad_socket.htm