My sister has an e26o V1 that had FW 01.00.12A on it. Before I learned differently and could warn her NOT to do this, I instructed her how to manually get .24A onboard.
Well, she did this and now her unit is frozen (not necessarily bricked), displaying only a gray screen. She writes:
"Well, we may have nothing to worry about because in updating my Sansa, it seems to have crashed. It wanted to refresh its database, which it did once, then it wanted to do it again and now the screen is blank (but not black) and the device does not respond to anything. I can’t turn it on or off.
OK, so now how do I advise her? I forget the magic key combo that forces a reset on the unit. Would that help us out?