android
  #1  
Old 08-09-2012, 04:50 PM
jagdriver jagdriver is offline
Junior Member
 
Join Date: Jan 2008
Location: NorCal
Posts: 69
Unhappy e200 V1 frozen after FW update

My sister has an e26o V1 that had FW 01.00.12A on it. Before I learned differently and could warn her NOT to do this, I instructed her how to manually get .24A onboard.

Well, she did this and now her unit is frozen (not necessarily bricked), displaying only a gray screen. She writes:
"Well, we may have nothing to worry about because in updating my Sansa, it seems to have crashed. It wanted to refresh its database, which it did once, then it wanted to do it again and now the screen is blank (but not black) and the device does not respond to anything. I can’t turn it on or off.
OK, so now how do I advise her? I forget the magic key combo that forces a reset on the unit. Would that help us out?
Reply With Quote

Advertisement [Remove Advertisement]

  #2  
Old 08-09-2012, 09:20 PM
skip252 skip252 is offline
Administrator
 
Join Date: Dec 2007
Location: Chicago
Posts: 5,362
Default

It should power off if the power button is held for 30 seconds or so. Sometimes it takes longer.

The directions for the basic fix are here http://www.anythingbutipod.com/forum...ad.php?t=11233. If you poke around you'll find several other guides including this one http://www.anythingbutipod.com/forum...ad.php?t=31275 for a full recovery using Linux. Tell her to follow any directions EXACTLY. Any deviation is just about guaranteed to brick the player beyond any easy recovery.

You may also want to search for "daughter card" here on the forum. One coming loose is also a common cause for E2xx failures.

I gave up trying to use a V1 E2xx sansa long time ago without Rockbox. With Rockbox it's dead solid. Without it the features are too limited and it's much too prone to locking up for no apparent reason. Fact is I never boot my E250 to the OF.

The last time I did a little it lasted maybe 3 hours before I had to fix it again. Won't be doing that again any time soon.
Reply With Quote

  #3  
Old 08-10-2012, 11:00 AM
Tapeworm's Avatar
Tapeworm Tapeworm is offline
Member
 
Join Date: Jun 2008
Location: California, the Granola State
Posts: 481
Default

Quote:
Originally Posted by skip252 View Post
I gave up trying to use a V1 E2xx sansa long time ago without Rockbox. With Rockbox it's dead solid. Without it the features are too limited and it's much too prone to locking up for no apparent reason. Fact is I never boot my E250 to the OF.

The last time I did a little it lasted maybe 3 hours before I had to fix it again. Won't be doing that again any time soon.
I've never had any problems with using the OF in any of my e200 series players, v1 or v2 and I have several. I have one v1 and one v2 Rockboxed, but use the others regularly as well. Some I have given away as gifts, and those people are happy as clams and have no problems either.

Quote:
Originally Posted by jagdriver View Post
My sister has an e26o V1 that had FW 01.00.12A on it. Before I learned differently and could warn her NOT to do this, I instructed her how to manually get .24A onboard.

Well, she did this and now her unit is frozen (not necessarily bricked), displaying only a gray screen.
She should definitely update the firmware, although many recommend (myself included) the next to last update, the .18 instead of the .24.

Probably just needs a reset, but might also mean the daughter board has come loose from its socket as Skip mentioned. If so, this is easy enough to remedy.

Last edited by skip252; 08-10-2012 at 11:13 AM. Reason: posts merged, please edit consecutive posts instead of adding a new post
Reply With Quote

  #4  
Old 08-10-2012, 12:34 PM
skip252 skip252 is offline
Administrator
 
Join Date: Dec 2007
Location: Chicago
Posts: 5,362
Default

Quote:
Originally Posted by Tapeworm View Post
I've never had any problems with using the OF in any of my e200 series players, v1 or v2 and I have several.
Glad they work that well for you and yours. That's certainly not the experience with the several dozen I've owned, gifted and sold. The V2 are pretty reliable, the V1 are a total crapshoot.

At one point it was almost like a loaner program. People would use them for a while and eventually they would freeze. They would bring them back and I would give them another of the same capacity. Yeah, I've had a LOT of V1 e2xx sansas.

I'm down to about 4 of them now as I gave away quite a few for prizes at a picnic last year. I still get calls from people who want to have them brought back to life. Most of them I tell to just recycle it and come pick up a Clip+if it was a gift. I have a silly amount of those now.

Those work decently in the OF. Much better in Rockbox of course.
Reply With Quote

  #5  
Old 08-10-2012, 01:01 PM
WalkGood's Avatar
WalkGood WalkGood is offline
Moderator
 
Join Date: Aug 2006
Location: FL
Posts: 12,579
Default

IIRC there were many issues with version .24 although I never suffered from them as I rockboxed mine before it's release and never looked back. That said, it's possible that sandisk corrected the issues as I recall a lot of people having problems back then with v.24 and you would think that if they didn't they would have taken down their links which still offer it. v1 firmware and v2 firmware.

Edit: IMHO v.18 for the v1 series was their last best OF of that series, although if you can fix it I'd recommend rockboxing it.
__________________
WalkGood,
Ramón

abi >> | Forum Rules | Glossary | Why Rockbox | FLAC or MP3? | irc
Reply With Quote

  #6  
Old 08-17-2012, 05:18 PM
jagdriver jagdriver is offline
Junior Member
 
Join Date: Jan 2008
Location: NorCal
Posts: 69
Unhappy 260v1 still stalled out

Sister writes:
Sorry, I can’t get anywhere. I downloaded the zip file (the .18 FW) yesterday, [copied the two files to the Sansa's root] and all [it] wants to do now is “refresh database” which leaves me [with] a blank screen for hours. Turned it off this afternoon, and when I turned it back on, I got the refresh… and now it’s blank again. When it’s in this state, I can’t change what’s happening, other than to turn the player off.
How to best advise her at this point?
Reply With Quote

  #7  
Old 08-17-2012, 06:28 PM
skip252 skip252 is offline
Administrator
 
Join Date: Dec 2007
Location: Chicago
Posts: 5,362
Default

You may have missed my earlier post about the next step. If she can follow the directions and get it into Recovery Mode there's a fair chance that will clear out the problems and reset everything.
Quote:
Originally Posted by skip252 View Post
The directions for the basic fix are here http://www.anythingbutipod.com/forum...ad.php?t=11233. If you poke around you'll find several other guides including this one http://www.anythingbutipod.com/forum...ad.php?t=31275 for a full recovery using Linux. Tell her to follow any directions EXACTLY. Any deviation is just about guaranteed to brick the player beyond any easy recovery.
The first link is to the directions how to get to Recovery Mode to format and re-firmware the player.
Reply With Quote

  #8  
Old 08-18-2012, 12:49 PM
jagdriver jagdriver is offline
Junior Member
 
Join Date: Jan 2008
Location: NorCal
Posts: 69
Default

Skip, she got as far as saving the sansa.fmt file to the recovery partition. When she tried to access the EXE at Sansa's site, she accepted a licensing agreement, clicked [Next] and then her Sansa Updater read as follows:

ERROR!

Application failed to read the version details.


Herb problems began when she attempted to upgrade to the .24 fw. However, she does have these two FW files that comprise the .18 fw available on her PC:

PP5022.mi4
BL_SD_boardSupportSD.rom

Can she just drag 'n drop these two files into the 16GB repair partition and then disconnect her Sansa from her PC?

If yes, what then? Should she restart the Sansa and have it do its own (internal) memory format?
Reply With Quote

  #9  
Old 08-18-2012, 03:41 PM
skip252 skip252 is offline
Administrator
 
Join Date: Dec 2007
Location: Chicago
Posts: 5,362
Default

I referred to that page because it was the one I used when I recovered my v1 E2xx players before I started using Rockbox. I didn't realize some of the firmware links no longer work. I'll either update them or delete them as soon as as I have a chance.

The link you posted about earlier today does work but if it's not allowing you to use the sansa updater to downgrade the firmware it's won't do you any good. There are other directions here http://www.rockbox.org/wiki/SansaE200Unbrick I think these are better presented.

IIRC putting a ROM on the player was the last step after everything else had failed so I wouldn't do that at this stage. I'd have her follow the steps as outlined on the Rockbox Unbrick page I linked, in the sequence they advise. You'll see they work up the ladder and advise stopping at the point the player is working again.

If things deteriorate to the point you need manufacturing mode there's a good chance the player may be bricked beyond recovery. I have recovered players that are in that state but the steps required aren't easy for a new user and haven't always worked. I'd start at a lower level to try to avoid that.
Reply With Quote

Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -5. The time now is 02:46 AM.