Original firmware won't start

[nixx]

Cheers everyone!

In the past few days I've experienced some bugs with my rockbox ( suddenly player shuts down, or freezes ).

I've decided to first uninstall my rockbox (3.0), and it went well, but when I wanted to remove bootloader, I got a message saying something like "can not remove bootloader, please try with original firmware update", and so I did.

But, I discovered that when I try to start original firmware (power+home), it starts, but then freezes with a sansa logo. So, I can't use it, or update it.

I installed new rockbox version (3.11), and obviously it didn't solve the problem.

Has this happened to somebody? Does someone know, if format my clip+ from windows, will that help? I know it will delete rockbox, as well as the music, but I will easily install that later, I just want to have original firmware working.

[CrowdAds]

[saratoga]

If you do, just make sure you put the .rockbox folder back onto the player after you format it, otherwise you'll be left with neither firmware booting.

[nixx]

So, you are saying that after the formating, and copying back .rockbox folder, everything will work perfectly?
What about system files, because they will be deleted after format?
And if I want to put back the original firmware (new version), how do I do that?

Have you ever formated your clip+?

[saratoga]

The OF doesn't have any system files on the part of the storage you can see over USB. I've formatted several times, the OF doesn't care, rockbox obviously does.

I don't know why the OF would get stuck, I've never seen that.

[nixx]

Ok, I formated my clip+, but the player is acting weird. Sometimes it won't shutdown (stuck's at "goodbye" screen), sometimes it won't play music at all, and I noticed that sometimes slows down, it takes some time to slide through menu, and I can see animation slowed down.

What should I do?
I have latest firmware (V01.02.16A).

[WalkGood]

If you’re still having problems, there could be something corrupt with the original firmware (OF). Why not re-install the OF, remove rockbox and see if that fixes it. You can always add rockbox back at a later time with a new patched OF & .rockbox folder.

[nixx]

I've reinstalled newest OF, but the problem persists.

[WalkGood]

Try the one before the newest. If that doesn't work is your player less than a year old? If so, you could call sandisk for an RMA approval.

Edit: Outside USA you get 2 years IIRC

[Mikerman]

Originally Posted by WalkGood

Try the one before the newest. If that doesn't work is your player less than a year old? If so, you could call sandisk for an RMA approval.

Edit: Outside USA you get 2 years IIRC

U.S. = 1 year, EU = 2 years; don't know about the rest of the world.

[nixx]

It's almost two years old. I'm sorry I don't know what's an RMA approval?

[Tapeworm]

Originally Posted by nixx

It's almost two years old. I'm sorry I don't know what's an RMA approval?

Returned Merchandise Authorization.

[Mikerman]

RMA is part of the product warranty return process, the authorization from the manufacturer that you get to return the defective product.