Can't connect via USB

[TimTDP]

I have just received a new X7. I have charged the battery - until I received a message saying that the battery is full.

I am running a computer with Windows 7

When I connect the X7 to the computer via the supplied USB cable, the X7 displays:
* the USB logo, and "Connected"
* "Terminating"
* "Updating database"
* "Updating metadata"
* "Now turn off"

The screen goes blank.
I do not see the X7 in Windows Explorer

I have tried pressing the RESET button on the X7. I have also rebooted my PC

I notice that the USB connection on the X7 is very loose. Not a nice solid connection.

Is my new X7 broken?