D2+ cracked screen? No problem

[rlight]

Love my D2+. Put it in my front pocket on a recent flight. De-planed, pulled it out of my pocket and nearly cried - cracked screen. Non-functional. Cowon USA handled it no problem. $77 later, I'm back in business, new screen and all. Didn't even lose any of my music. Was easy using the website. All told, was about a 3 week process from the time of sending the first email requesting service, to my D2+ arriving repaired back to me via UPS. Very satisfied.

[CrowdAds]

[kp-j3]

Just out of curiosity, how do you think you managed to crack it?