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  #1  
Old 11-27-2011, 08:53 PM
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Relyt Relyt is offline
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Default Jaben Customer Support

Hey Y'all

Can anyone point me to Jaben customer support? Their website is very bland, I can't sign up for their forms for some reason (I haven't been "approved"), and my phone doesn't accept 8-digit numbers. I'm at a loss here, and I'm sure someone lurking around here has contacted them before and could help me out.

Thanks,
Relyt
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Old 11-27-2011, 09:06 PM
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onlinesales@jaben.net
I've used the above address myself. The customer service is a little on the slow side but otherwise exemplary.
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Old 11-27-2011, 09:08 PM
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Ok, thanks! I actually just went ahead and emailed that address a minute ago in addition to the form in their online store. I have Hippo VBs with a broken left earbud; they broke unexpectedly the other day for seemingly no reason, hoping Jaben'll help me out a bit here!
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Old 11-30-2011, 03:59 PM
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Once you get the right email address things move pretty quickly. We have bought lots of iems from Uncle Wilson and I would say that the service he offers makes Sennheiser look like a set of total $@@^&% .

Stay with it, Uncle Wilson will get you fixed.
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Old 12-12-2011, 05:07 PM
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I emailed Jaben a few weeks ago but got no response. So, I emailed them again about a week ago and got a response two days later. I told them that I bought my headphones from TR Audio, and they said that since TR Audio is a partner all I need is to send them a shipping address and they can send me a replacement. It seems kind of odd that they would send me a free replacement, no questions asked, so I'll see how it goes.
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