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Old 11-17-2011, 08:24 AM
mich838 mich838 is offline
Junior Member
Join Date: Nov 2011
Posts: 1
Default Compatibility with Windows 7!

I have an old Creative Zen Vision:M which I have not used for a few years and decided to try using again.

When I first plugged it in, the computer recognised it as an MTP Device on Device manager. (Zen also had the charging and docked icons). However driver did not install correctly and I could not sync the player with WMP and the Creative Firmware update software did not recognise the player was plugged in.

After looking on forums I rebooted the player which made no difference. I then formatted the whole player. After this the Creative Zen Firmware update software recognised the player was plugged in and I was able to update the firmware on the player to the latest one.

Once this was done, the computer recognised the device as "My Zen" and I could sync the player with WMP (so happy!)

After thinking the whole problem was sorted I shut down my computer and the computer downloaded a few things from Windows Update.

The next morning I plugged my player into the computer and it did not even recognise the player at all and it does not show up on Device manager. The only thing that happens when I plug in the player is that it switches on. It is not even charging or showing that it is docked.

I have tried rebooting and formatting but neither things make a difference. I have deleted all creative software on the computer then reinstalled it. I have tried everything I tried before but nothing will get the zen to be recognise the computer and I am now in a worse situation than I was before because computer is not even recognising it as an MTP device.

Would really really appreciate some help! Have tried almost everything suggested in other forums.

Thank you.
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