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  #1  
Old 05-30-2011, 11:49 AM
kiat kiat is offline
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Default RMA'd my Clip+ : headphone socket broke

A few weeks back I'd had enough with intermittent sound. The headphone socket had become worn - possibly from keeping the Clip+ in my pocket and the headphone jack was straining the socket.

I ended up calling SanDisk support and got through to someone in Europe (I live in the UK) and without much fuss, got an RMA confirmation email a few days later with full instructions.

After sending it off (at my cost they insist) in a jjiffy bag with a copy of the email they sent me attached, a wee or so later a nice new retail, boxed Clip+ came back very securely wrapped.

Not bad, but good service, SanDisk.
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Old 05-30-2011, 02:15 PM
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WalkGood WalkGood is offline
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I would agree, I RMA'd one last year and had a replacement in a week, IMO SanDisk does give good service ...
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Old 05-30-2011, 06:22 PM
sampark1995 sampark1995 is offline
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I recently RMA'd my clip+ as well.
Mine took about 2 weeks, but they never sent an e-mail with the tracking number and such. In their instruction e-mail they stated that an e-mail would come once the replacement was sent.

I don't know about you, but I was pretty worried that my clip+ never reached Sandisk.
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Old 05-31-2011, 02:37 PM
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Agent_milo Agent_milo is offline
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My Clip+ doesn't have the juice to run more than 2 hours now, its been only 4 months since I've bought it. Would they by replace / repair it for me if I reach them? Hate running out of battery when I'm in my design class. Nothing sucks more than work without music
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Old 05-31-2011, 02:43 PM
Mikerman Mikerman is offline
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Certainly 2 hours is not normal.

I would telephone SanDisk Customer Service about this. In the U.S.: 1-866-SANDISK (726-3475). And other SanDisk contact information: http://www.sandisk.com/sandisk-support/contact-us
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Old 05-31-2011, 02:49 PM
skip252 skip252 is offline
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If you bought it new and have your receipt it's definitely worth trying. As I said in the other thread 2 hours battery life after 4 months means somethings wrong in my book. The things would hardly be worth buying if you had to replace them every few months.

I've read consistently good reports about Sandisk service. Here's hoping you get a chance to add to those good reports.
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  #7  
Old 06-01-2011, 06:58 AM
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Agent_milo Agent_milo is offline
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Well, it seems like I've got a defective device. I bought it off Ebay, new and unused; does that I can? I'll try the support center here in India.
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