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Old 05-12-2011, 11:27 PM
Viewtiful_Jon Viewtiful_Jon is offline
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Join Date: Feb 2011
Posts: 24
Default Another "Class Installer" error

I am running 32-bit Window 7 Professional. Zune Software installs properly, but fails to recognize my 32GB Zune HD due to lack of driver. However, all attempts to install the proper driver have failed thus far. Error messages are as follows:


Upon initial USB connection to computer:

"This device is not configured correctly. (Code 1)
The class installer has denied the request to install or upgrade this device.
To find a driver for this device, click Update Driver."


Upon attempted manual driver install via Device Manager:

"The drivers for this device are not installed. (Code 28)
The class installer has denied the request to install or upgrade this device.
To find a driver for this device, click Update Driver."


My past Zune devices (Zune 30 and 16GB Zune HD) have never had this problem. I have been uninstalling, reinstalling, Windows updating, rebooting, internet researching etc. on my computer for over 3 hours now. My neck is starting to hurt, so my last act today will be to post this question here and hope for the best. I have always liked the Zune brand of players in the past, but I will have to get rid of this $200+ brick and buy something else if it doesn't start working soon.
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