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  #1  
Old 09-13-2010, 02:56 PM
dweebteam dweebteam is offline
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Wink Zune support is Good!!!!!

UPDATE: So MIcrosoft Hanheld The Problem For Me By Giving Me 6200 Microsoft Points, Sweet. So I am Loving ZUNE Again. They Handheld Professionally And I Am Happy With There Service Again. Thanks Zune!!!!



Zune Refunded My MUsic And 3 Missing Videos

Last edited by dweebteam; 09-17-2010 at 10:02 AM.
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  #2  
Old 09-13-2010, 03:08 PM
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Satellite_6 Satellite_6 is offline
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You should have a backup. You cannot redownload them for free?

This is partially your fault for not backing your files up and no one should buy from them anyway because of the restrictions. . . except under some temporary circumstances maybe.
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Old 09-13-2010, 03:15 PM
dweebteam dweebteam is offline
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I just upgraded from another microsoft operarting system to another and the only thing that wont work is my old music???
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  #4  
Old 09-13-2010, 03:19 PM
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Quote:
Originally Posted by dweebteam View Post
I just upgraded from another microsoft operarting system to another and the only thing that wont work is my old music???
Oh so you think it's not really corrupt? Did you buy these songs with the zunepass thing?
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  #5  
Old 09-13-2010, 03:20 PM
dweebteam dweebteam is offline
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no i bought them with microsoft points in the music folders the songs are all have wired titles with weird symbols and they are all under 3mb a song?? I don't know what to do???
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  #6  
Old 09-13-2010, 04:49 PM
Bethsoftfan Bethsoftfan is offline
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Hello!

Just sign in with the account on which you bought, and then redownload the files for free. Works for all purchuased content, excepting, of course, films for rent.

Bethsoftfan.
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  #7  
Old 09-13-2010, 05:00 PM
dweebteam dweebteam is offline
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I just got an email from Advocacy Specialist from microsoft and they are going to help fix this problem by getting the Zune Escalations Team in this and they are going to contact me within 2 business days. So it's looking a little greener on the other side but still very dark with a drop of green
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  #8  
Old 09-13-2010, 05:03 PM
dweebteam dweebteam is offline
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It only took like 10 emails to microsoft people and many hours on phone support and twitting with zune support for about 4 more hrs and then email steve ballemer another 30 min to find that email to get someone to listen 3 days of fun i had to get someone that actually wanted to help
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  #9  
Old 09-13-2010, 05:39 PM
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Well MS does kind of suck. . .

My advise: buy CDs and don't buy from big companies like this.
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Old 09-13-2010, 05:51 PM
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Quote:
Originally Posted by Satellite_6 View Post
Well MS does kind of suck. . .

My advise: buy CDs and don't buy from big companies like this.
You always can buy mp3 from Amazon, that what i do
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  #11  
Old 09-13-2010, 05:52 PM
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Calm down, Zune never told you to upgrade to Win7 and its not Zune software fault it got 'corupt'. If you have the songs on your Zune just reverse-sync it. Also after upgrading did you update your drivers and what-not?

Try to contact Microsoft not Zune.
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Old 09-13-2010, 06:05 PM
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Quote:
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You always can buy mp3 from Amazon, that what i do
If your happy with the varying quality, sure.
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  #13  
Old 09-13-2010, 08:34 PM
Maxis Maxis is offline
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Sounds like the same BS i had to deal with .. Spent my points and when i tried to use my purchased content it all went tits up.

Funny how they NEVER mentioned anything about license backup until shit hits the fan.

oh by the way .. upgrading to windows 7 SHOULD not be causing him so much grief with his purchased content so get off his back about upgrading and it could VERY WELL be the zune software that currupted the license file. None of us know so unless your zune staff get off the man's case ..
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  #14  
Old 09-13-2010, 10:17 PM
FallenArms3 FallenArms3 is offline
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Did you upgrade from XP? Because if you did, then that's your problem.

Microsoft recommends a full wipe of OS, not an upgrade, if you owned XP.
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  #15  
Old 09-14-2010, 08:31 AM
dweebteam dweebteam is offline
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I upgraded from windows vista ultimate to windows 7 ultimate thats all i did
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  #16  
Old 09-14-2010, 04:05 PM
dweebteam dweebteam is offline
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so they where suppose to give me a call back at 4pm est time since they called me when i was driving and now it is 5 pm still no call great service microsoft
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  #17  
Old 09-14-2010, 08:55 PM
FallenArms3 FallenArms3 is offline
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Microsoft Support gave me free Premium Headphones. I'm afraid I can't have a bad opinion of them.

They're probably annoyed at the Windows Team for not publicizing the problems with XP upgrades better, or preventing them entirely.
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  #18  
Old 09-14-2010, 10:01 PM
SilvaHalo SilvaHalo is offline
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So....why havent you solved this problem yourself by re downloading all the music???

Quote:
Originally Posted by Satellite_6 View Post
no one should buy from them anyway because of the restrictions. . .
what restrictions???
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  #19  
Old 09-15-2010, 09:30 PM
Technorace Technorace is offline
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Open the Zune software. Login to your Zune Account. Click "Settings" then "Account" and the click "Purchase History" on the lefthand side of the screen. Then Choose the "Songs" heading and redownload what you purchased.
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  #20  
Old 09-16-2010, 08:33 PM
dweebteam dweebteam is offline
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So MIcrosoft Hanheld The Problem For Me By Giving Me 6200 Microsoft Points, Sweet. So I am Loving ZUNE Again. They Handheld Professionally And I Am Happy With There Service Again. Thanks Zune!!!!
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