How To Contact Cowon America For Support

[no9]

When I first came to ABI it was like so many of you, I broke something and wanted to figure out how to get it fixed. After trying over and over to register on Cowons Support site I finally figured it out.

1. Forget about registering, you'll never get that return confirmation email.

2. Forget about looking for a 1-800 number, that's far too 1998.

3. Go to Cowon Support Center http://support.cowonamerica.com/supportcentral/ Between the hours of 9:30am to 5pm Pacific Mon-Fri. In the bottom left hand corner of that page is what looks like an advertisement

it's not an ad it's the link for Cowon live chat where you can talk to a service representative and actually solve your problems. You need to go during business hours, but in my experience they were very helpfull and within a week my player was back to me fixed .
This all seems easy I know but after going to so many web pages and ignoring the stupid ads all over them you tend to ignore the little ad looking button in the bottom corner.

[CrowdAds]

[invertedskull]

Thanks for the tip, this is exactly what I was looking for!

[invertedskull]

Has any Australian residents gone through the Cowon RMA procedure?

[Cornell81]

For 9 months I've been trying to consolidate my music onto a newer (but not brand new) MP3. I've shipped both units back to them and twice they swore up and down that that put the music onto the IAudio7. Only reason why I don't have a new unit is because the two prior had mechanical difficulties and now I am losing music I put on one of them for no good reason.

I will be more than willing to show you the email stream from their support site. It's ridiculous.

Thanks for listening. Suggestions? Letter to Korea or wherever someone might care about this?

[WalkGood]

Originally Posted by Cornell81

... Suggestions? ...

Either music on a DAP or data off a pc/lappy you should always have anything you feel is important backed up. Can’t help with cowon, I’ve not run into something I can’t fix myself yet.

[Syndrome]

I believe it even states right on their support page(or at least on the RMA page) to back up all your data and they are not responsible for any lost files.