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Old 07-27-2010, 12:31 AM
Xia Xia is offline
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Join Date: Oct 2006
Posts: 25
Angry Brand new Clip+ keeps freezing, not recognized by Vista

I just got a new 8gb Sansa Clip+ for my birthday (yesterday) and it is not working properly.
The player keeps freezing when starting up or while connected to my computer, so I keep having to reset it. Plus my computer does not recognize it is connected. There is no drive showing up in My Computer for the clip and Windows Media Player doesn't know it's connected. I tried using different USB ports and cables with no difference, and tried changing the USB mode on the device.
When I connect the Clip+ I get a message "Device driver was not successfully installed" but I can't find anyplace on the Sansa website where I can download a device driver. I tried their support page but none of their fixes will work for me because the Clip+ isn't showing up under My Computer or under Device Manager at all and I can't use Sansa Updater because it does not recognize I have a device connected so it won't update it!
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