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  #1  
Old 07-19-2010, 05:17 PM
clubdirthill clubdirthill is offline
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Default On-device Zune Marketplace is screwed up

Ever since the last downtime, Zune Marketplace on the Zune HD has been intermittently flaky in the areas of auto-suggest, search relevancy, and top songs for both genres and individual artists. Increasingly, it fails to revert to its previous status.

For instance, the top songs under the "pop" genre are 100% Harry Chapin songs (with no album artwork). The "electronic" category simply returns "no items".

Search is way off as well. If I search for "One More Time", the top result in songs should be the Daft Punk song, not some song from an artist that doesn't even have a Wikiepdia page.

Also, I'm pretty sure all the songs from Kelly Clarkson's Christmas album of yesteryear are not her top sellers right now. Zune thinks otherwise.

Its almost as if its doing a random binary search rather than using an intelligent algorithm of any kind.

None of this happened before the downtime, and its a shame because it used ot be so good. Autosuggest used to get me what I wanted in 3 letters and now its completely worthless (unless you are looking for karaoke and workout mixes, which comprise about 50% of the auto-suggest results regardless of input). If Zune wants to be serious in the services game, they need to get their act together.

Is anyone else seeing these issues?
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  #2  
Old 07-19-2010, 05:44 PM
Stujoe Stujoe is offline
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Yep and it seems to be on the regular Marketplace too for the Top Songs, etc.
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  #3  
Old 07-19-2010, 05:44 PM
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Oswald Oswald is offline
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Yes!

The top sellers on mine are all screwed up. The search hardly ever auto completes.
It pisses me off but I'm glad that I'm not the only one experiencing this.

Dave, can you tell us what's going on?
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  #4  
Old 07-19-2010, 06:00 PM
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I don't use the Zune Marketplace because of the crappy points system. Instead I use Amazon MP3: http://www.amazon.com/MP3-Music-Down...node=163856011

Has a great selection and all songs come in DRM-free MP3 format. Only downside is you can't purchase from device.
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  #5  
Old 07-19-2010, 06:45 PM
clubdirthill clubdirthill is offline
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Glad to see I'm not alone with this. There weren't any posts on the official Zune forums about it at all. Let's hope Dave has an explanation.
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  #6  
Old 07-19-2010, 07:21 PM
Dilpickle1 Dilpickle1 is offline
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Working fine for me..
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  #7  
Old 07-19-2010, 07:50 PM
clubdirthill clubdirthill is offline
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Huh, it does happen in the software as well. I've attached some screen shots to prove the issue to the naysayers among us.
Attached Images
File Type: jpg zuneborked1.jpg (38.8 KB, 25 views)
File Type: jpg zuneborked2.jpg (59.5 KB, 26 views)
File Type: jpg zuneborked3.jpg (62.3 KB, 23 views)
File Type: jpg zuneborked4.jpg (54.1 KB, 26 views)
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  #8  
Old 07-19-2010, 07:56 PM
lip lip is offline
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Quote:
Originally Posted by McDougal View Post
I don't use the Zune Marketplace because of the crappy points system. Instead I use Amazon MP3: http://www.amazon.com/MP3-Music-Down...node=163856011

Has a great selection and all songs come in DRM-free MP3 format. Only downside is you can't purchase from device.
Its useless if you want to use the zune pass...
MS needs to fix things like this...more important than apps imho
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  #9  
Old 07-19-2010, 08:00 PM
Dilpickle1 Dilpickle1 is offline
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Ok.. so I was able to replicate all of them except the last one.. it seems to only affect that area.. (electronic/dance)
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  #10  
Old 07-19-2010, 08:10 PM
elctronicopolis elctronicopolis is offline
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Look here too guys, I'm tickly twinkie http://forums.zune.net/0/1/611663/ShowPost.aspx#
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  #11  
Old 07-19-2010, 08:15 PM
clubdirthill clubdirthill is offline
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@Tyren on Twitter, one of Zune's database guys, told me that they know of the issue and that it was being looked at. That's good news!
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  #12  
Old 07-19-2010, 08:22 PM
elctronicopolis elctronicopolis is offline
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"@Tyren TY for looking into the prob. Maybe write some code so I can register my newly built pc that replaced my last one? 30 days is 4ever=P" hehe, it sucks though LOL
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  #13  
Old 07-20-2010, 02:25 PM
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It is fixed for me
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  #14  
Old 07-20-2010, 05:35 PM
DaveMac-MS DaveMac-MS is offline
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Guys - I just checked in with the team, they're aware of some isolated issues and are working on it aggressively.

Cheers, Dave.
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  #15  
Old 07-20-2010, 07:13 PM
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Quote:
Originally Posted by DaveMac-MS View Post
Guys - I just checked in with the team, they're aware of some isolated issues and are working on it aggressively.

Cheers, Dave.
Thanks Dave.

Always nice to see a prompt response.

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  #16  
Old 07-20-2010, 07:25 PM
Stujoe Stujoe is offline
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Quote:
Originally Posted by lip View Post
Its useless if you want to use the zune pass...
MS needs to fix things like this...more important than apps imho
Agree. And it looks like they are fixing it.

I don't think I could ever go back to using a regular shopping site like Amazon to find music. It is better than p2p but quite still primitive compared to the Zune MP, imho
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  #17  
Old 07-20-2010, 10:13 PM
lip lip is offline
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Quote:
Originally Posted by Stujoe View Post
Agree. And it looks like they are fixing it.

I don't think I could ever go back to using a regular shopping site like Amazon to find music. It is better than p2p but quite still primitive compared to the Zune MP, imho
MS still needs to make the zune pass better...so many albums are not even available in their marketplace for purchase, nevermind the zune pass...they need to use their muscle...
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  #18  
Old 07-21-2010, 10:35 AM
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Quote:
Originally Posted by lip View Post
MS still needs to make the zune pass better...so many albums are not even available in their marketplace for purchase, nevermind the zune pass...they need to use their muscle...
Also, how the hell do you use you Zune Pass credits on the device!?
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  #19  
Old 07-21-2010, 10:40 AM
clubdirthill clubdirthill is offline
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The issue is fixed for me as well now. I guess the squeaky wheel does get the grease. Huzzuh!
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  #20  
Old 07-21-2010, 12:20 PM
lip lip is offline
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Quote:
Originally Posted by Oswald View Post
Also, how the hell do you use you Zune Pass credits on the device!?
I just mean using the zune pass
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