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  #1  
Old 07-12-2010, 01:34 PM
jarod1005 jarod1005 is offline
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Default USB connection problems

I have a Sandisk Sansa clip mp3 player. When I connect it to the USB port, the computer does not recognize it; sometimes when I connect it to the port, the computer does not tell me that it recognizes it. I do not have the CD, so is there a way in which I can get my computer to recognize the player?

I cannot find a driver to install/download, if that is what is needed.

I just would like to drag and drop music to my mp3 player.

Please advise.

Thank you in advance.

Last edited by jarod1005; 07-12-2010 at 03:18 PM.
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  #2  
Old 07-12-2010, 01:40 PM
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Hey, i don't have a Clip/+ [I have a Fuze]...Try going into Settings>USB Mode and selecting MSC. Then plug into your computer.

Your PC should detect a new drive and you will be able to drag and drop to your heart's content...

hth,
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Old 07-12-2010, 01:41 PM
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Thread title (original 'Sandisk mp3 player') changed.

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Old 07-12-2010, 02:16 PM
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I think that I read somewhere that you need drivers for WinXP (I'm not sure, 'cause I use Win7).

In case you are using Win7, you just do what "lestatar" wrote, and plug in. System will detect it as a removable drive.
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Old 07-12-2010, 02:21 PM
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I wouldn't recommend the mtp use but if that's what you like the drivers get installed when you install wmp 10 or above iirc. That doesn't mean you need to use wmp, but it has the proper drivers. Personally I use MSC like lestatar suggested ...
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Old 07-12-2010, 03:16 PM
jarod1005 jarod1005 is offline
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Quote:
Originally Posted by lestatar View Post
Hey, i don't have a Clip/+ [I have a Fuze]...Try going into Settings>USB Mode and selecting MSC. Then plug into your computer.

Your PC should detect a new drive and you will be able to drag and drop to your heart's content...

hth,
-lestatar

Thank you. How do I go into the Setting USB Mode?
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Old 07-12-2010, 03:20 PM
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??

On the Clip/+ there should be a menu system on your screen...Stuff like Music, Recordings, etc...

One of the options should be SETTINGS I believe [but again, I don't have a Clip/+ so you need to confirm/check yourself]. From there you SHOULD be able to select MSC under USB Mode...
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Old 07-12-2010, 03:27 PM
jarod1005 jarod1005 is offline
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I do not see that option on the clip and/or mp3 player. I did update to WMP 11 today.
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Old 07-12-2010, 03:30 PM
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Quote:
Originally Posted by jarod1005 View Post
I do not see that option on the clip and/or mp3 player. I did update to WMP 11 today.
Settings-->System Settings-->USB mode-->MSC
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Old 07-12-2010, 03:46 PM
jarod1005 jarod1005 is offline
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Quote:
Originally Posted by Marvin the Martian View Post
Settings-->System Settings-->USB mode-->MSC

I found Settings but I do not see System Settings, etc.
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Old 07-12-2010, 06:38 PM
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Quote:
Originally Posted by jarod1005 View Post
I found Settings but I do not see System Settings, etc.
scroll through the settings and look for "USB mode"
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Old 07-12-2010, 08:12 PM
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Quote:
Originally Posted by jarod1005 View Post
I found Settings but I do not see System Settings, etc.
It's one of the options when you enter--click on--the Settings menu.

It also sounds like it may benefit you to read the Clip+'s manual, and to explore the player a bit.

http://forums.sandisk.com/sansa/boar...&thread.id=893
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Old 07-13-2010, 09:37 AM
jarod1005 jarod1005 is offline
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Quote:
Originally Posted by Mikerman View Post
It's one of the options when you enter--click on--the Settings menu.

It also sounds like it may benefit you to read the Clip+'s manual, and to explore the player a bit.

http://forums.sandisk.com/sansa/boar...&thread.id=893

Thanks for all of the help.

The only options under Settings are:

equalizer
power
display
language
fm settings
volume
system info
reset all
format
press and hold
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Old 07-13-2010, 09:43 AM
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What fw version is on it?

Edit: upgrade the firmware to US 01.02.15 here and look again, it's there
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Last edited by WalkGood; 07-13-2010 at 09:54 AM.
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Old 07-13-2010, 11:33 AM
jarod1005 jarod1005 is offline
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What do I open the firmware with? It gives me a clpp_data.dat and clppa.bin

After I opened up dap-12r016, I clicked run and it said that it will install drivers for Digital Audio Player, then after I clicked setup, it said that there is no need to install driver for Windows XP.

Last edited by jarod1005; 07-13-2010 at 11:38 AM.
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  #16  
Old 07-13-2010, 12:02 PM
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Here's the problem, if you can't connect via msc mode then you'll have to use the sandisk fw updater and it sucks.

That fw is for the clip + just stating to make sure that's the one you have, it's a zipped file which you should unzip with rar or 7-zip. That will give you a clppa.bin and clpp_data.dat, which you would drag and drop into the root of your clip + while connected in msc mode. You have to determine how your clip is connecting, because if it's not connecting in msc mode you won't be able to do a fw upgrade and you might have to use the sandisk installer program which sucks. I can force an msc connection with my clips but they're the older ones and not the clip + not sure if the hold trick works on that one, you may have to wait for other ideas here.
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  #17  
Old 07-13-2010, 12:36 PM
Mikerman Mikerman is offline
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Quote:
Originally Posted by jarod1005 View Post
Thanks for all of the help.

The only options under Settings are:

equalizer
power
display
language
fm settings
volume
system info
reset all
format
press and hold
OK, a few things.

1. From the above, we're dealing with a Clip, not Clip+. (I think people here have come to assume that we were talking a Clip+ -- sorry about that!)

2. On my Clip, there is an item, "USB Mode," between the items "Format" and "Press and Hold." That is what you select to set the USB mode to MSC mode. If yours doesn't have that option, something seems wrong.

3. Perhaps the option will "come back" if you reapply the firmware. Here are SanDisk's instructions for applying the firmware, which should help you, as well as the firmware to download and use. NOTE that the firmware for the Clip and the Clip+ are different--you need to use the one for your particular player.

http://forums.sandisk.com/sansa/boar...hread.id=23379

I hope this helps--
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Old 07-13-2010, 01:49 PM
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Good point Mikerman.

jarod1005 donít use the clppa.bin and clpp_data.dat if itís not a + model itíll possibly mess it up. I canít tell which version you have by the driver info, but if you look at ďsystem infoĒ in the settings it will give you the version of firmware you have. A 01.XX.XX would be version 1 and 02.XX.XX would be version 2, we have that firmware here. BTW if itís a version 1 you can force a msc connection by putting the on/off switch to hold and hold the center round button down while you connect and itíll connect in msc mode like a thumb drive and you can then update the firmware, although you canít do that trick with the version 2 model.
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Old 07-13-2010, 03:11 PM
jarod1005 jarod1005 is offline
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Quote:
Originally Posted by WalkGood View Post
Good point Mikerman.

jarod1005 donít use the clppa.bin and clpp_data.dat if itís not a + model itíll possibly mess it up. I canít tell which version you have by the driver info, but if you look at ďsystem infoĒ in the settings it will give you the version of firmware you have. A 01.XX.XX would be version 1 and 02.XX.XX would be version 2, we have that firmware here. BTW if itís a version 1 you can force a msc connection by putting the on/off switch to hold and hold the center round button down while you connect and itíll connect in msc mode like a thumb drive and you can then update the firmware, although you canít do that trick with the version 2 model.
It does not have the USB Mode. The version is: 01.0111A
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  #20  
Old 07-13-2010, 03:16 PM
jarod1005 jarod1005 is offline
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Should I just download the Sansa Firmware Updater?

Thanks
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