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Old 05-12-2010, 06:28 AM
doomsword doomsword is offline
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Join Date: Jan 2010
Posts: 4
Default USB Device not recognized

Hi, I've got a problem with my Sansa Clip+ 8GB when I connect it at work. At home with three different PC (two Windows 7 and one Vista) no problem at all. My configuration at work is Windows XP SP3 with all MS fixes. Winamp installed but not running (checked process in the background, no agent detected).
The Windows Media Player version is . I opened WMP now for the first time . At home on Windows7 I "use" (never opened) the shipped version, 12. My Sansa is set in MSC mode, but it doesn't work in MTP mode either. Connected at different USB ports. The USB cable(s) are ok, tested with various devices.
Connected with a different pc (XP SP3) with the same WMP version it's ok.

The error is always the same: "USB Device not Recognized". Sometimes (5%-10%) the device work but I can't figure the program/process that cause the error. My Sansa is updated with the latest firmware (v. 01.02.13). If someone can point me to any tools to debug the problem I'll be happy to share the results. Thank you in advance

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