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Old 02-13-2010, 08:26 PM
dehstayne dehstayne is offline
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Join Date: Jul 2008
Location: DFW, Texas
Posts: 13
Default Help!! Zune software not recognizing Zune HD [SOLVED]

I just got my 16 gb Zune HD today but when i tried to sync it with the software (which I installed 3 days ago) the little button on the bottom left of the software kept saying "Zune not connected". ALthough, my computer recognized the zune when i would connect it the sound would go off and the same for when i disconnected it. I tried restarting the computer, unintalling and reinstalling the software, restarting the device, i unistalled and reinstalled the device, I tried ALL of the usb ports on the computer several times. I feel like i have exhausted all options please if anyone has any suggestions let me know. At this point my Zune HD is pretty much useless because i can't update the firmware on the device to make it useable and i dont think there is a manual way to way to install it but if there is please let me know.


Last edited by Machiventa; 02-15-2010 at 12:54 PM.
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