Clip+: Factory Mini B USB Cable Issue (Computer Not Recognize) & Connection Question

[SlickWilly]

So I received the Black Sansa Clip+ 4gb today (Amazon.com), and when I connected the unit to my computer via Mini B USB Cable that came in the box, the device could not be recognized. I tried a different cable I had and it worked perfectly. I then tried the "problem" cable to with my PSP and my computer immediately recognized the PSP as a mass storage device (2gb Pro Duo).

This leads me to believe that there is something wrong with the Mini B USB end of the cable. I inspected the issue cable with the other cable that worked and I notice that the 5 pins (Mini B) on the other cable were closer to outer metal edge. I also noticed that the Mini B cable does not go all the way into the clip+ (half-way), in fact it fits pretty loosely in the device and would cause the cable to disconnect if lightly tugged.

So in conclusion, I think it those two issues (short pins and half-way cable insertion) that is causing the device to be not recognized by the computer.

Has anyone else had a similar issue with the cable that came with the box not working? Is it normal (in the sense that the majority is exhibiting the same usage) that the Mini B end is fitting loosely and part way into the device?

Thank you for your time & help,

SlickWilly

[skip252]

Sansa uses standard components but they are sometimes really tight on the first insertion. My Clip+ took a fair amount of wiggle and push to get it fully connected the first few times. The headphone jack was also really tight. Now it just pops in like any other cable. If its not going in all the you may want try that.

[SlickWilly]

Okay, so I took you advice and now my Clip+ is broken.....LOL...just kidding.

I tried wiggling it in and it went in all the way ("That's what he said").

Thank you for the help.

[skip252]

ROFLMAO... You had me there for half a second, Glad it worked out.

[ultrauber]

Originally Posted by SlickWilly

Okay, so I took you advice and now my Clip+ is broken.....LOL...just kidding.

I tried wiggling it in and it went in all the way ("That's what he said").

Thank you for the help.

I don't know if I can take that much humor in one post...