Clip+: Factory Mini B USB Cable Issue (Computer Not Recognize) & Connection Question

[SlickWilly]

So I received the Black Sansa Clip+ 4gb today (Amazon.com), and when I connected the unit to my computer via Mini B USB Cable that came in the box, the device could not be recognized. I tried a different cable I had and it worked perfectly. I then tried the "problem" cable to with my PSP and my computer immediately recognized the PSP as a mass storage device (2gb Pro Duo).

This leads me to believe that there is something wrong with the Mini B USB end of the cable. I inspected the issue cable with the other cable that worked and I notice that the 5 pins (Mini B) on the other cable were closer to outer metal edge. I also noticed that the Mini B cable does not go all the way into the clip+ (half-way), in fact it fits pretty loosely in the device and would cause the cable to disconnect if lightly tugged.

So in conclusion, I think it those two issues (short pins and half-way cable insertion) that is causing the device to be not recognized by the computer.

Has anyone else had a similar issue with the cable that came with the box not working? Is it normal (in the sense that the majority is exhibiting the same usage) that the Mini B end is fitting loosely and part way into the device?

Thank you for your time & help,

SlickWilly