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Old 11-16-2009, 09:22 AM
gudfooht's Avatar
gudfooht gudfooht is offline
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Join Date: Oct 2009
Location: Indiana
Posts: 56
Default Clip+: some ogg vorbis files causing playback to hang

EDIT: Firmware update 1.02.09 has fixed the issue for me. Thanks, Sansa! Details here:

Hi all,

I'm hoping a few of you out there might be willing to help me confirm buggy behavior on the Clip+ (clip plus) before I add a post to the bug list thread.

Playback on my Clip+ will hang at the end of certain ogg vorbis files. The device will still accept some button input, but if I select a different track the playback screen will still be stuck on the bad track and no audio is produced. Turn off/turn on fixes the issue until another bad track is encountered.

I'm playing in folder mode on internal memory. The hang doesn't happen 100% of the time (more like 90%), but when it does, it's always on the same handful of files. These files seem good enough for WinAmp, foobar2000, and my Samsung YP-S2 "pebble". I generated the ogg vorbis files from FLAC, intially via WinAmp, and then via foobar2000 (with oggenc2.exe at -q 2). No luck. I tried removing the tags with mp3tag. No luck.

My workaround for now is to replace the suspect files with either FLAC or MP3 versions.

Details on my Clip+:
Version V01.01.05A (I think we all are right now, but history helps)

So, I've whittled the issue down to a folder of three files (one good, two bad). Including the source FLAC, I have a zip file at 22.4 MB to share for testing. Something tells me that attaching it to this thread would be bad etiquette and might even get me and/or ABI in trouble. Don't want that!

I'm new to the forums, so what's the typical approach in getting my test case to anyone willing to take a look?


Last edited by gudfooht; 01-22-2010 at 11:49 AM. Reason: Fixed with firmware update 1.02.09
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