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Old 09-23-2009, 04:36 PM
zune zune is offline
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Join Date: Sep 2009
Posts: 7
Unhappy Zune Hd first sync: Error Code C00D11CD (80070057)

I have a problem with my new zune hd 16gb, which i brought from my usa journey. I live in Austria so please excuse my english.
I downloaded and installed the zune 4.0 software (full package) and it started without problems.
I have a german Windows Vista 32bit and I set my system to English (USA).
Now I plugged the zune in the usb port. It installed the driver and restarted
the PC. When I open the Zune software it tries to connect and searches for updates. But then an error is occurring.

Error during player update

Your player has encountered an error while trying to update to the
latest software. Please try to update your player again.

An unknown error occurred.
Error Code

web help ->

Your player has not been
updated to the latest software.

And this message comes everytime I plug in my zune. I just want to listen to music, I don't need marketplace
or zunepass, but the zune is only usable if you sync with a pc.
I found this Microsoft site where my problem is listed (
I tried everything in the article, restarted both pc and zune several times, I tried different usb ports, I tried it on another pc (which is in the same network), but it failed every single time.
I feel desperate and would appreciate your help.

And I know, that the zune is not officially supported in Europe, but does that mean Microsoft has blocked
every zune, that tries to sync/connect outside the Usa?

Please help, or I wasted money for nothing!
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