Zune Originals Delayed

[gljvd]

Updated Sept 25th

Zune Originals Update

Hi everyone - Jason Reindorp, the Zune Originals business manager...again.
I've been monitoring all of your posts over the last 24 hours and I very much understand your frustrations. I wanted to wait until I had concrete information to pass along to you. Since my last post, we've processed a couple thousand orders and are continuing to work our way through the remaining backlog with extra staff at our fulfillment center, additional Fedex pick-ups, etc. I believe that a lot of you will receive shipping notices throughout the night tonight. If you don't, it is coming very soon.
As you've no doubt been reading, a lot of retailers are out of stock and ZO has also been experiencing the same sort of demand. We made plenty of players but the demand has simply exceeded our forecasts. There are lots more Zune HD players in the pipeline which is fine for future customers however our attention is currently focused on getting you the products you have ordered as quickly as possible.
My sincere apologies again for the delays.
Jason
PS> I noticed some people still having issues with the Zune Marketplace codes. Please note that you have to access your account through www.Zune.net (not through the Zune software). Once you get into your account, click on the redemptions link and enter the code. If it doesn't work, I want to know about it so send me a note directly with the code (please do not 'reply all' or post your code publicly). We can check your code in the system and give you a new one if needed.

Thank you for your Zune Originals inquiry.We understand you are looking for an update on the status of your Zune Originals order.Here is the most recent information about your Order:We regret to inform you that there was a delay in the shipment of your Zune Originals order.
We apologize for the inconvenience this has caused you but please know we are working to ensure your order ships as soon as possible. Your patience is appreciated.

We can understand your concern, however this is an issue we are still investigating into. This issue is effecting multiple customers, and as such we wish to have it resolved as soon as possible to ensure satisfaction. Unfortunately at this time we are unaware as to when the order will be shipped, however we hope to have it sent shortly.

This is really disapointing considering that everyone who has gotten this information has had to contact MS for it.

This is really pissing me off.

[The DarkSide]

Originally Posted by gljvd

This is really disapointing considering that everyone who has gotten this information has had to contact MS for it.

This is really pissing me off.

Be patient, as the last time MS screwed up the orders from Zune Originals the people got them for free. It was for a special Valentines Day Zune 80 I believe. I kicked myself for forgetting to place the order for it for weeks (I would have been 1 of the people to get a free Zune!!!). Relax, MS rewards patience. I'll give them credit for that - apple wouldn't even consider doing such a thing!!!!

[DaHarder]

Personally...

I'm absolutely thrilled that demand for the ZUNE HD demand is so high that they can't seem to keep up (at this point), it sure has the kiddies on the APPLE/iPod forums in an uproar - :-)

Understand that I do empathize with your desire to get the player you want, though are (currently) unable to do so.

I hope it helps that your patience will be be well rewarded once you do get your ZUNE HD... It really is That Good!

[gljvd]

friggen a , it wont let me cut and paste for some reason it just says span.

[QUOTE]

<SPAN>Later today (tomorrow morning at the latest) anyone affected by this delay will be getting an email from Zune Customer Support telling you that orders will start shipping tonight. We’re giving everyone affected a $15 Zune Marketplace token to make good on the expedited shipping you paid for. We’ve put on extra FEDEX trucks and brought more staff into the facility to clear the backlog as fast as possible. You’ll get a ship notice when your order leaves the barn.

[DaveMac-MS]

My colleague Jason (who oversees the ZO business) just posted on the Zune forums.

http://forums.zune.net/ShowPost.aspx...&PostID=522834

Cheers, Dave.

[gljvd]

Originally Posted by DaHarder

Personally...

I'm absolutely thrilled that demand for the ZUNE HD demand is so high that they can't seem to keep up (at this point), it sure has the kiddies on the APPLE/iPod forums in an uproar - :-)

Understand that I do empathize with your desire to get the player you want, though are (currently) unable to do so.

I hope it helps that your patience will be be well rewarded once you do get your ZUNE HD... It really is That Good!

Still though no information sucks. Hopefully we get it from them tonight or tommorow like they said. I wonder how fast they will ship

My apologies for the delays you are experiencing. We encountered several unforeseen glitches in the system last week which have caused this situation. Normally, you would have received a confirmation email just after you completed your purchase with a mechanism for tracking your order. Then you would have received a shipping notice with package tracking. For a number of customers, this obviously didn’t happen.

wish it was demand and not a fuck up

[gljvd]

Originally Posted by DaveMac-MS

My colleague Jason (who oversees the ZO business) just posted on the Zune forums.

http://forums.zune.net/ShowPost.aspx...&PostID=522834

Cheers, Dave.

Yea was trying to quote it but wasn't workin.

The $15 is nice but it sucks that it took so long to be fixed. Hopefully they are shipped tonight like they are saying. i'm one of the first on the list we had compiled. Who knows though at this point

[CheeToS]

Originally Posted by DaveMac-MS

My colleague Jason (who oversees the ZO business) just posted on the Zune forums.

http://forums.zune.net/ShowPost.aspx...&PostID=522834

Cheers, Dave.

Thanks for the update.

edit: Now I'm on the edge of my seat every time I hear my mail client signal new mail

[CheeToS]

I received the promised e-mail today:

Dear <CheeToS>,

Thank you again for ordering from Zune Originals. Due to unforeseen delays, your order <snip> has not shipped yet however we expect to ship to you within the next 3-4 days. Once your order has shipped you will receive an email with FedEx tracking number.
We apologize for this inconvenience and in appreciation for your patience, we would like to provide you with $15 worth of Microsoft Points which can be used to purchase Zune Marketplace content.
To redeem your code simply follow the instructions below:
1.Sign in on your Zune Software with your Zune account
2.Click on Settings, upper right hand corner
3.Click on Account
4.Select Summary on the left side
5.Click on Redeem Code
6.Copy and paste the code below or type it in
7.Click Next
Code: <snip>
In the meantime if you have any questions please email Zune Originals customer support at zuneorders@css.one.microsoft.com
We apologize for the inconvenience.

Thank you,
The Zune Originals Team

[gljvd]

Yup , its going to take 3 weeks for me to get my order. Oh and the $15 token does not work.

I am not ordering from microsoft every again and I will advise others never to buy from zune originals. I'm sorry but this experiance is just getting worse.

I ordered mine last tuesday. It took over a week for them to actually send me an email and it will take over 2 weeks time for them to even ship the device out. I may not get my device for almost 3 weeks.

I could have gone with dell and saved $50 bucks

[DaveMac-MS]

Glvjd - can you email me at aussie@zune.net so I can make this right for you?

This is unacceptable.

Cheers, Dave.

[Curiouss]

Im wondering how long would it take for the Zune HD to get to Canada if it ships from Zune Originals to USA, then to Canada? I just hope I get it in time for Nov5, my Bday

[CheeToS]

My code doesn't work either

[hc2]

Originally Posted by Curiouss

Im wondering how long would it take for the Zune HD to get to Canada if it ships from Zune Originals to USA, then to Canada? I just hope I get it in time for Nov5, my Bday

Might not be able to count on it.
And I was mad at Newegg for being a day late after I had pre-ordered it. They gave me a $25 refund back to my credit card for being one day late-now I wish they had been 2 weeks late.
Perhaps the Zune Originals Team needs to have some internship time at Newegg, see why Newegg ranks at the top in customer service rankings each year.

[gljvd]

Originally Posted by DaveMac-MS

Glvjd - can you email me at aussie@zune.net so I can make this right for you?

This is unacceptable.

Cheers, Dave.

I'm not pissed at the delays so much as the constant problems and lack of information. It took over a week for them to email me of any problems , the code doesn't work and the posts from last night by the head of ZO were false as its obvious that orders are not yet shipping and wont for another 3-4 days. Unless they are shipping out of order.

[zii]

Originally Posted by DaveMac-MS

Glvjd - can you email me at aussie@zune.net so I can make this right for you?

This is unacceptable.

Cheers, Dave.

well this is happening to everyone who ordered ZO, isn't it?
I am pretty sure I am one of the very first customer because I ordered mine on last Tuesday around 12:04 am - as soon as ZO site opened, and just received an email saying that my order will be shipped within next 3-4 days.
I was expecting mine to be shipped yesterday night because this is what ZO director told us so yesterday - they were supposed to start shipping the orders yesterday night.
plus, my code does not work either.

[DaveMac-MS]

Originally Posted by CheeToS

My code doesn't work either

I believe the code needs to be redeemed through http://www.zune.net, not the PC client - did you try that?

Cheers, Dave.

[CheeToS]

Originally Posted by DaveMac-MS

I believe the code needs to be redeemed through http://www.zune.net, not the PC client - did you try that?

Cheers, Dave.

That did the trick, thanks.

[gljvd]

Originally Posted by DaveMac-MS

I believe the code needs to be redeemed through http://www.zune.net, not the PC client - did you try that?

Cheers, Dave.

I don't know if it works , the zune site is barely working for me. however you should have the zune original guys send out an email stating it works only through the site because the directions are for the pc client.

To redeem your code simply follow the instructions below:
1.Sign in on your Zune Software with your Zune account
2.Click on Settings, upper right hand corner
3.Click on Account
4.Select Summary on the left side
5.Click on Redeem Code
6.Copy and paste the code below or type it in
7.Click Next

[DaveMac-MS]

So an update - the ZO team will be sending out updated instructions (to redeem your code on Zune.net, not the PC client) and there'll be updated shipping instructions.

I'm reliably informed that most folks will have their units shipped out very, very soon. I don't want to commit to a timeframe since it will vary based on when you've ordered - but individual emails will be coming really soon.

Nobody should be waiting anything like 3 weeks to get their devices - that I've been assured of.

Thanks, Dave.