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Old 07-30-2009, 11:42 PM
iironage iironage is offline
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Default The "frozen Creative logo" dilemma

Last week, my Zen MicroPhoto, which had worked perfectly fine for a good couple years decided to freeze on the "Creative" logo screen after being powered up. Ive tried to do everything in the recovery mode to save it, but no matter what I do (format harddrive, cleanup, reinstall firmware), the battery dies out before anything can be done. It boggles my mind as to how long the recovery features take to execute. Ive tried this with my old battery and the new battery, but I have no success either way. I understand this issue has been beaten to death on here, but I am at the point beyond frustration, and I dont have a lot of spare time to be screwing around with this thing. I tried that so-called "solution" that someone had posted on here, involving uninstalling all creative software and media player 11, but that doesnt really solve anything for me. I think the other issue is that my pc doesnt recognize the Zen anymore when I connect it to the USB port, so that nice new firmware upgrade I downloaded wont do any good right now. So, I dont know, does anyone happen to know if this situation I have is beyond hope of recovery, or is there some trick I am not aware of? I appreciate any help with this issue. I know the best experienced experts are on here. Thanks.
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  #2  
Old 07-31-2009, 05:52 AM
BigSigh BigSigh is offline
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This is usually a sign of the Hard drive going. Might be worth looking at the forum stickies for the replacement options
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  #3  
Old 04-11-2010, 04:00 AM
CreativeZenFans CreativeZenFans is offline
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The same happened when I tried to rewind a track. Microphoto just stop responding. I took the battery out and put back. When I turn it on, the Creative logo appeared then stopped. I plugged to USB, also got frozen Creative logo. I took battery out and put back again. I charged up the battery. Both no use. There is no reset button.
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Old 04-21-2010, 01:42 PM
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coachop94 coachop94 is offline
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Have you tried the cleanup>reboot option thru the Recovery mode????
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Old 05-29-2010, 05:56 PM
DymTheater DymTheater is offline
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My Zen Micro fell out of my pocket without the protective case and started freezing at the Creative logo. The PC won't recognise it at all. I tried all the available recovery menu options but they just freeze.

I then opened it up and tried to format the drive using a reader, nothing, it won't recognise it either.

Now I wonder if replacing it with a CF will help. You seem to have the same problem so I'd suggest trying to replace the drive. Here's a thread with some compatible models:
http://www.anythingbutipod.com/forum...ad.php?t=42129
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