android
  #1  
Old 07-24-2009, 01:28 PM
grantmasterflash grantmasterflash is offline
Junior Member
 
Join Date: Jul 2009
Posts: 4
Default Tell Sansa Support what you want (particularly Gapless)

I hope that instead of only posting here what you'd like to see in upcoming firmware, all of us Fuze users are going to the Sansa support site, opening a support ticket, and letting them know you want it. We can all post forum updates all day long about, for example, how much we want gapless playback, but if we don't make this known in great numbers to Sansa, it's not going to happen.

So go here:

http://www.sansa.com/support/sansa_fuze/faqs

And in the contact area on the right, input your name, email address, and politely and clearly explain to Sansa how you'd like them to improve the Fuze.

A few days back, I put in this request:

"I would like to request the addition of gapless playback support on the Sansa Fuze. Is there any plan to incorporate gapless support into upcoming Fuze firmware releases?"

A day or so later, I received this reply from Sandisk:

"Unfortunately "gapless playback" is not yet supported on all Sansa Player's. I have forwarded your suggestion to the proper personnel for review.

As of now, we cannot give you any precise answer concerning the matter you have presented but rest assured that the assigned department will greatly consider it for our product improvement."

I don't expect that this will result in gapless playback being added in the very next firmware (or perhaps at all), but it certainly does more than simply wishing for it on a forum. The more of us that do this, the more likely it is that Sansa/Sandisk will make it happen.
Reply With Quote

Advertisement [Remove Advertisement]

  #2  
Old 07-24-2009, 01:32 PM
WalkGood's Avatar
WalkGood WalkGood is offline
Moderator
 
Join Date: Aug 2006
Location: FL
Posts: 12,579
Default

Or if you have a v1, just rockbox it
__________________
WalkGood,
Ramón

abi >> | Forum Rules | Glossary | Why Rockbox | FLAC or MP3? | irc
Reply With Quote

  #3  
Old 07-24-2009, 02:20 PM
sansaguy's Avatar
sansaguy sansaguy is offline
Senior Member
 
Join Date: Jan 2008
Location: Canada
Posts: 675
Default

Quote:
"Unfortunately "gapless playback" is not yet supported on all Sansa Player's. I have forwarded your suggestion to the proper personnel for review.
yeah he forwarded it alright....right into the trash bin!. Like me take Walkgood's advice and Rockbox your Fuze when it becomes public.
__________________
How I Roll:
Sansa e250v1 Rockboxed refurb
16GB microSDHC
Sansa e260v1 Rockboxed 8GB microsdhc
Sansa Fuze 8GB 16GB microSDHC
Reply With Quote

  #4  
Old 07-25-2009, 10:30 AM
samueljesusfreak's Avatar
samueljesusfreak samueljesusfreak is offline
Senior Member
 
Join Date: Dec 2008
Location: Ellendale, North Dakota
Posts: 758
Default

I'll submit a ticket... and just watch.. I'll get the same carbon copy reply... I doubt anyone even read your message.. probably just sorted by keyword and the replies were sent out by the same server.

EDIT: But, just in case it's actually read.. I'll mention the gapless competition and how I would like to purchase one of their players for this reason.
__________________
Player: Generic Philips GoGear 4GB(Sounds decent though)
Headphones: Koss KSC-75 and JVC Marshmallow
Wow I'm poor..
Reply With Quote

  #5  
Old 07-25-2009, 11:23 AM
Marvin the Martian's Avatar
Marvin the Martian Marvin the Martian is offline
Ultra Senior Member
 
Join Date: Oct 2008
Location: east central NY state
Posts: 10,565
Default

Quote:
Originally Posted by grantmasterflash View Post
I don't expect that this will result in gapless playback being added in the very next firmware (or perhaps at all), but it certainly does more than simply wishing for it on a forum. The more of us that do this, the more likely it is that Sansa/Sandisk will make it happen.
This won't make a difference. The gapless wish has been posted ad infinitum on the Sansa forums,even last fall when I got my Fuze, and still is....so they obviously know people want it.
__________________
Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB<-All RB'd Clip Sport 8GB, Cowon D2+20GB
iPod Touch 5G 32GB, Touch 4G 32GB,Touch 2G 8GB,2012 Nexus 7 32GB(4.4.2),Asus MeMoPad 8 16+64GB(4.2.2)
Reply With Quote

  #6  
Old 07-26-2009, 11:52 AM
grantmasterflash grantmasterflash is offline
Junior Member
 
Join Date: Jul 2009
Posts: 4
Default

Look, you don't have to convince me on Rockbox. I love Rockbox and have used it on other devices, but at the moment I have a v2 Sansa. As soon as Rockbox is solid for v2, I'm there.

As I said, I don't expect gapless to come along in the Fuze firmware just because I opened a support ticket, but the point is that putting all your hopes in forum posts that only other Fuze geeks read has nothing to do with making it happen.

Yes, this probably won't "make a difference" as the consensus here seems to have decided, but it's certainly better than posting a million "I'd love to have gapless... wheeeee!" forum posts.
Reply With Quote

  #7  
Old 07-26-2009, 12:01 PM
grantmasterflash grantmasterflash is offline
Junior Member
 
Join Date: Jul 2009
Posts: 4
Default

And maybe I should mention, as someone who works in support for a major software/services company that has user forums:

No one at Sandisk gives a crap about those Sansa Fuze forums. You can post how much you want gapless all day long in their forums, but they do not care. They put forums out there so that the user community can solve their own problems and not bother their in-house support team. The forums allow them to do less support work.

However, opening a support ticket requires *someone* to do *something* - depending on the quality of the support the company is providing (which, in the case of personal music devices, is admittedly pretty weak), they should actually be forwarding these feature requests to a development team. If a huge amount of users request it, the dev team should make it happen.

This is the ideal scenario of course, and not at all indicative of what will happen here, but all I'm say is: if you want it, tell the people that work at Sandisk, not other Sansa users.
Reply With Quote

  #8  
Old 07-26-2009, 12:39 PM
skip252 skip252 is online now
Administrator
 
Join Date: Dec 2007
Location: Chicago
Posts: 4,889
Default

Thanks, that was easy. Just clicked on your link and gave them my throw away email address. reworded your request slightly and sent it. Took 2 minutes at most. Never can tell, maybe if the dev team gets bugged by enough people they might throw it into a firmware update.

Hadn't thought to go to the Support team. Just might be a more effective way to bitch about gapless.

DaveMac-MS says the Support side is expensive. Let's cost them enough so they fix it to cut their expenses!
Reply With Quote

  #9  
Old 07-26-2009, 12:48 PM
Marvin the Martian's Avatar
Marvin the Martian Marvin the Martian is offline
Ultra Senior Member
 
Join Date: Oct 2008
Location: east central NY state
Posts: 10,565
Default

Well, as I only have a few gapless albums, I took the proactive approach.....and made them gapless myself. There will be those who say you shouldn't have to, etc., but it made more sense to me to do it myself, and actually see results, than to endlessly complain with no resolution like everyone else. I wish you luck though.
__________________
Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB<-All RB'd Clip Sport 8GB, Cowon D2+20GB
iPod Touch 5G 32GB, Touch 4G 32GB,Touch 2G 8GB,2012 Nexus 7 32GB(4.4.2),Asus MeMoPad 8 16+64GB(4.2.2)
Reply With Quote

  #10  
Old 08-05-2009, 08:16 PM
mysticstylez mysticstylez is offline
Member
 
Join Date: Dec 2007
Posts: 342
Default

All I ask is for something as simple as using any picture for wallpaper.
Reply With Quote

  #11  
Old 08-11-2009, 03:14 PM
[steve] [steve] is offline
Junior Member
 
Join Date: Sep 2008
Location: Canada
Posts: 37
Default

How long will it be until I can enjoy Sgt. Pepper without the pause!
__________________
8GB Sansa Fuze | 4GB Sansa e260 | Sony's MDRE818LP Fontopia Headphones | Assorted Sony Walkmans
Reply With Quote

Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -5. The time now is 05:28 AM.