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Old 06-03-2009, 04:46 PM
Jorune2112 Jorune2112 is offline
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Join Date: Jun 2009
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Default How to Recover data from Zen Xtra HD in external case?

My wife dropped my Zen Extra while it was plugged in to the USB port and broke the internal connection so I cannot transfer files on or off. However, everything else works fine (screen, plug into the wall to recharge, listen to all my music, etc.).

The problem is I have music on their that I didn't get a chance to back up yet and would like to. I have bought an external latop harddrive case and have successfully taken out the Nomad Jukebox Zen Xtra 40GB drive and placed it in the encasing. On a WinXP machine with Win Media player 10, it doesn't see it. The PC recognizes a Mass Storage device as plugged in and working in device manager, also under computer management it lists the device with a minus sign in a red circle, but gives me the option to reformat; the external drive light is green which means HD is running; but WMP10 doesn't recognize the device.

The WinXP currently has NO creative software on it, is that the problem? Does it need some sorta creative software in order to recognize the file structure? I have access to a laptop with creative stuff on it that worked just fine with my Nomad before it was damaged (a firend has the same system). Should I have better luck with that? Or is there an issue with using an external enclosure with the Harddrive? Is tehre something inherent in the way the Nomad hardware talks with the PC that is required?

Thanks all,

Jorune
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