Prev Previous Post   Next Post Next
Old 04-28-2009, 03:17 PM
bascom bascom is offline
Join Date: Nov 2008
Location: Wisc
Posts: 457
Default Better Business Bureau helped me get a refund

I purchased a refurbished Clix from the iRiver website on Dec 30, 2008 for $70. It had a 3 month warranty and iRiver's return policy on their website said "You may return items sold by within 30 days of delivery for a full refund". It arrived on Jan 9, 2009. I contacted them on Feb 3, 2009 and said said I would like to return the player for a refund due to a battery problem. They said I could only return items within 30 days of the order date not the delivery date. Since Feb 3 was over 30 days from the Dec 30 order date so I could no longer return it for a refund. But their website says within 30 days of delivery.

I filed a complaint with the Better Business Bureau. Two days later iRiver emailed me and said I was right and could return the player for a refund, which I did.

If you ever have a problem getting a refund for defective merchandise in the USA, contact the BBB. They will help.
Samsung J3 with Republic, iPhone 5C with Sprint.
Aiwa nsx-5200 stereo.
Reply With Quote

Advertisement [Remove Advertisement]


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 09:15 PM.