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Old 03-04-2009, 10:45 AM
Lman Lman is offline
Junior Member
Join Date: Mar 2009
Posts: 5
Default Freezes on ZEN screen (freezes in recovery mode)

I had a drop with my out of warranty zen vision w the other day. It wasn't anything real bad, a few feet high onto carpet, but was enough to do some internal damage. When I tried to turn it on it scrolls through the creative screen and gets stuck on the zen logo. I tried removing the battery, charging the battery, hooking it up to the computer (computer won't recognize it), and a few other random things suggested by creative support and never got anywhere.

From this forum I read "The process behind the Zen logo screen is the loading of the firmware/OS."

I followed the instructions below from BobbyRS in another thread and was able to make a little more progress then going through creative support, but then it freezes in the recovery mode right away. I am unable to change or make any selections. Any advise is welcome.

To access the Recovery Mode:
1. Disconnect the ZVW from the computer.
2. Turn of the ZVW.
3. Remove the battery.
4. Move and hold the power button to the power on position while re-inserting the battery.
5. Hold the Power button until the Recovery Mode menu appears.
6. Select Cleanup from the menu.
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freeze, recovery mode, zen logo

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