android
Go Back   abi>>forums > MP3 Players By Brand > Creative > Zen

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-02-2009, 07:01 AM
1992Wraith 1992Wraith is offline
Junior Member
 
Join Date: Feb 2009
Posts: 13
Unhappy My creative zen won't turn on. Showing no signs of life

I don't know what happened to it, but it suddenly stopped working, no lights, nothing. The computer still recognizes it as a USB device, but not as a Creative Zen. Creative Zen media explorer doesn't recognize it either. I opened it to see if a connection holding the USB port to the PCB was broken, but non of them were. Does anyone know what i should do/has any clue whats messed up with the player?
Reply With Quote

Advertisement [Remove Advertisement]

  #2  
Old 02-02-2009, 02:15 PM
BobbyRS's Avatar
BobbyRS BobbyRS is offline
Ultra Senior Member
 
Join Date: Oct 2007
Location: USA
Posts: 6,575
Default

Since the computer is still detecting a device when connected, the Zen may just be locked up. Usually if the Zen is "dead" or powered off, Windows won't even recognize anything connected. Perhaps it is just froze up. Have you tried the Reset button on the bottem?
__________________
.
~Light travels faster than sound, which is why some people appear to be bright until they speak~

Zen FAQ
Reply With Quote

  #3  
Old 02-02-2009, 03:00 PM
1992Wraith 1992Wraith is offline
Junior Member
 
Join Date: Feb 2009
Posts: 13
Default i tried the reset button

i tried the reset button, and it didnt do anything. i tried holding down the power button too.
Reply With Quote

  #4  
Old 02-02-2009, 03:02 PM
Ozzey Ozzey is offline
Junior Member
 
Join Date: Sep 2008
Posts: 13
Default

mine has (had) the same problem. Now it's just... dead. I don't know what's wrong with it, but it's long gone.
Reply With Quote

  #5  
Old 02-02-2009, 03:07 PM
1992Wraith 1992Wraith is offline
Junior Member
 
Join Date: Feb 2009
Posts: 13
Default

thanks. that very well might be the problem. but i wanna try to fix it before i cannabalize it for parts... it looks to be in pretty good shape, nothing to messed up and all that. but i dont know what might be broken... i checked for broken power wires, and for broken connectors and i didnt see any, but i also dont know where to look. is there a way to reload the firmware onto the ROM?
Reply With Quote

  #6  
Old 02-02-2009, 06:46 PM
BobbyRS's Avatar
BobbyRS BobbyRS is offline
Ultra Senior Member
 
Join Date: Oct 2007
Location: USA
Posts: 6,575
Default

Quote:
Originally Posted by 1992Wraith View Post
i tried the reset button, and it didnt do anything.
What do you mean? When pressing the Reset button, the power should be cut, so it can look like it doesn't do anything.

Quote:
Originally Posted by 1992Wraith View Post
i tried holding down the power button too.
There is no power "button" to hold down. There is a power switch you can slide.

Quote:
Originally Posted by 1992Wraith View Post
is there a way to reload the firmware onto the ROM?
The firmware is not stored on the ROM, but the NAND Flash Memory. You need to have the power issues resolved before being able to reload firmware. That takes a Zen either booted up into the firmware or Recovery Mode to do.

Are both of your Zen's out of warranty? If not, send them to Creative for warranty repair.
__________________
.
~Light travels faster than sound, which is why some people appear to be bright until they speak~

Zen FAQ
Reply With Quote

  #7  
Old 02-02-2009, 07:29 PM
1992Wraith 1992Wraith is offline
Junior Member
 
Join Date: Feb 2009
Posts: 13
Default

sorry. i wasnt to clear there. When i pushed the reset button, it had no reviving effect, the computer registered the change, meaning the reset button did what it was supposed to, but it didnt make the zen turn on. meaning that after i pressed the reset switch, the power slide still didnt turn the zen on.
yeah. sorry. i call it a button, prob just because im stupid that way.
oh thanks! i thought it was the ROM. I dont actually know if there ARE power issues. if the little-blue-power-on-light is controlled by the OS, (i think it is, most little flashy-lights are) than when the little light wouldnt turn on because its not being told to. the broken connection might have cut power to the NAND mem. (looks like that might be what it was for) it might have lost all the data. As i said before, this thing showed no signs of dying before it suddenly stopped dead. it was working fine, the occasional freez-up, but working fine other than that. as i said, the computer recognises that its a USB storage device, and it registers when i push the reset button.

i dont know if the warranties had run out. probably, i had it for a while. anyway, i opended the case, which would have voided said warranty.
Reply With Quote

  #8  
Old 02-03-2009, 08:40 AM
BobbyRS's Avatar
BobbyRS BobbyRS is offline
Ultra Senior Member
 
Join Date: Oct 2007
Location: USA
Posts: 6,575
Default

Quote:
Originally Posted by 1992Wraith View Post
sorry. i wasnt to clear there. When i pushed the reset button, it had no reviving effect, the computer registered the change, meaning the reset button did what it was supposed to, but it didnt make the zen turn on. meaning that after i pressed the reset switch, the power slide still didnt turn the zen on.
Do this with the Zen not connected to the computer. The Zen will detect power over the USB connection and turn on or prevent it from completely powering off. You want the power to completely turn off.

Quote:
Originally Posted by 1992Wraith View Post
oh thanks! i thought it was the ROM. I dont actually know if there ARE power issues...... As i said before, this thing showed no signs of dying before it suddenly stopped dead. it was working fine, the occasional freez-up, but working fine other than that. as i said, the computer recognises that its a USB storage device, and it registers when i push the reset button.
If the computer is recognizing a device when plugged in, you are getting power. It sounds as though you may have an LCD issue or another hardware issue preventing the Zen to boot properly. Try the Reset (not connected to the computer) and see if you can get into Recovery Mode or any other reaction from the display.

Quote:
Originally Posted by 1992Wraith View Post
i dont know if the warranties had run out. probably, i had it for a while. anyway, i opended the case, which would have voided said warranty.
It would have been good for you to check this before opening. If there was a hardware issue, it would have been covered under the warranty. Yes, opening the player will void the manufactures warranty.
__________________
.
~Light travels faster than sound, which is why some people appear to be bright until they speak~

Zen FAQ
Reply With Quote

  #9  
Old 02-03-2009, 08:45 PM
1992Wraith 1992Wraith is offline
Junior Member
 
Join Date: Feb 2009
Posts: 13
Default

I did press the reset button while the zen wasn't connected to the computer. I also tried the reset button while the zen was hooked up to the computer. Yeah, it's recognising a USB device, but it's not recognising that device as a zen, just as an unknown USB device. It might be an LCD issue, it has had them before where the display was just white. But even if you had an LCD problem thats stopping it booting up, wouldn't the little-blue-power-on-LED turn on?

Yeah, maybe i should have. But after two three? years, i think all the warranties would have run out.
Reply With Quote

  #10  
Old 02-04-2009, 04:17 PM
BobbyRS's Avatar
BobbyRS BobbyRS is offline
Ultra Senior Member
 
Join Date: Oct 2007
Location: USA
Posts: 6,575
Default

Quote:
Originally Posted by 1992Wraith View Post
It might be an LCD issue, it has had them before where the display was just white.
It does sound like you have a defective Zen. Thw WSOD issue you can read about here.

Quote:
Originally Posted by 1992Wraith View Post
Yeah, maybe i should have. But after two three? years, i think all the warranties would have run out.
Two or three years??? The Zen has only been out for a little over a year.
__________________
.
~Light travels faster than sound, which is why some people appear to be bright until they speak~

Zen FAQ

Last edited by BobbyRS; 02-05-2009 at 09:54 AM.
Reply With Quote

  #11  
Old 02-04-2009, 04:32 PM
1992Wraith 1992Wraith is offline
Junior Member
 
Join Date: Feb 2009
Posts: 13
Default

yeah. maybe.. but with the white screen, it went back to normal, i think that almost every piece of hardware has some oddity about it.. it might be a problem it might not..
anyway... ummm might there be a connection broken/shorted? because i think i might wanna look for one of those guys.

i forget. sorry. the zen zen? maybe im remembering worng.. sorry.
Reply With Quote

  #12  
Old 02-04-2009, 06:27 PM
BobbyRS's Avatar
BobbyRS BobbyRS is offline
Ultra Senior Member
 
Join Date: Oct 2007
Location: USA
Posts: 6,575
Default

Quote:
Originally Posted by 1992Wraith View Post
yeah. maybe.. but with the white screen, it went back to normal, i think that almost every piece of hardware has some oddity about it.. it might be a problem it might not..
With the WSOD, it can do that. It will eventually get worse or possibly show other LCD issues like the one you seem to be having. If you are getting the WSOD, then it is a problem. Please read the entire thread linked above for more information.

Quote:
Originally Posted by 1992Wraith View Post
i forget. sorry. the zen zen? maybe im remembering worng.. sorry.
Yes, the Zen.
__________________
.
~Light travels faster than sound, which is why some people appear to be bright until they speak~

Zen FAQ
Reply With Quote

  #13  
Old 02-05-2009, 09:51 AM
1992Wraith 1992Wraith is offline
Junior Member
 
Join Date: Feb 2009
Posts: 13
Default

i will.. please repost it.. making sure you have the url right.. my browser cant go there because its a faulty link.. maybe someone go trid of it. Thanks

thanks! works now

Last edited by BobbyRS; 02-05-2009 at 10:42 AM.
Reply With Quote

  #14  
Old 02-05-2009, 09:54 AM
BobbyRS's Avatar
BobbyRS BobbyRS is offline
Ultra Senior Member
 
Join Date: Oct 2007
Location: USA
Posts: 6,575
Default

Fixed the link above.
__________________
.
~Light travels faster than sound, which is why some people appear to be bright until they speak~

Zen FAQ
Reply With Quote

  #15  
Old 02-05-2009, 06:39 PM
1992Wraith 1992Wraith is offline
Junior Member
 
Join Date: Feb 2009
Posts: 13
Default

ummm... will a dive to the floor kill a flash drive zen? it didnt have its cover on, but the computer still recognizes it to the point that it did before it took the dive. it dived about 2 ft. to a rug, would that build up enough static electricity to fry it? it hit with the hard plastic front, which i kept on to protect the screen. do you know if its dead or not? if it is, dont bother reading the rest of this, unless you want too that is.. thanks...


thanks! umm.. i got a newer version of the firmware to try and load onto my zen. When i ran the installer, it said that my zen was not hooked up to the computer. i have all the system requirements, but its not registering it. also, it is NOT registering it as a portable device. sorry. i misremembered. it DOES recognize it as a USB device though.. i looked at the jumpers to the screen, and they look fine. unless the LCD driver chip is messed up i think the LCD screen should work fine. i tried to get it into recovery mode again, but i didnt have any luck
Reply With Quote

  #16  
Old 02-06-2009, 08:22 AM
BobbyRS's Avatar
BobbyRS BobbyRS is offline
Ultra Senior Member
 
Join Date: Oct 2007
Location: USA
Posts: 6,575
Default

The most sensitive parts to dropping the Zen (flash drive) would be the LCD and the battery. Did the Zen only get recognized as a USB device even before the drop? Have you tried other computers to see how the Zen is detected? It should not be detected as a USB Device and if it does so on multiple computers, then the Zen may have a mainboard issue.
__________________
.
~Light travels faster than sound, which is why some people appear to be bright until they speak~

Zen FAQ
Reply With Quote

  #17  
Old 02-06-2009, 08:59 AM
no9's Avatar
no9 no9 is offline
Moderator
 
Join Date: Jul 2008
Location: West Michigan
Posts: 1,098
Default

Do you have an A/C charger? When I got my 4gb Zen refurb it acted very similar to this because the battery was totally drained. After charging, with the A/C charger not the computers USB, it began to work enough that I could get it to turn the screen on. Also, you did try the Zen on more than one computer? Right?
__________________
Cowon S9,Sansa Clip+,
Sansa Fuze,Westone UM2,Altec Lansing UHP336
Reply With Quote

  #18  
Old 02-06-2009, 05:01 PM
1992Wraith 1992Wraith is offline
Junior Member
 
Join Date: Feb 2009
Posts: 13
Default

in reply to BobbyRS,
Ok, thanks! the mem blocks would be fine with any static? Ok. That's a relief. yeah, it did. So i don't think that it got hurt any. yeah, i have. It's recognized as a USB device on all the computers i have tried it on. Is there any way to tell for certain if it's a mainboard issue? And if it is, is there any way to fix it?

In reply to no9,
No i dont, but i could borrow my brother's. I'll be sure to try that. Yeah i did try it on more than one computer. With your zen though.. did the 'on' LED come on when you pushed the slide?
Reply With Quote

  #19  
Old 02-08-2009, 09:36 AM
BobbyRS's Avatar
BobbyRS BobbyRS is offline
Ultra Senior Member
 
Join Date: Oct 2007
Location: USA
Posts: 6,575
Default

Quote:
Originally Posted by 1992Wraith View Post
Is there any way to tell for certain if it's a mainboard issue?
Yeah, by your statement above:

Quote:
Originally Posted by 1992Wraith View Post
It's recognized as a USB device on all the computers i have tried it on.
It appears you have something corrupt on the mainboard. Something like the ROM or even the USB controller.

Quote:
Originally Posted by 1992Wraith View Post
And if it is, is there any way to fix it?
Yes, either by sending it to Creative for warranty repair or replacing the mainboard yourself (or by someone else) by finding another Zen to use for parts.
__________________
.
~Light travels faster than sound, which is why some people appear to be bright until they speak~

Zen FAQ
Reply With Quote

  #20  
Old 02-08-2009, 05:27 PM
1992Wraith 1992Wraith is offline
Junior Member
 
Join Date: Feb 2009
Posts: 13
Default

Ok, so it's a mainboard issue. That is pretty certain, right?
If the USB controller was messed up, wouldn't it still turn on? Would the USB controller make it not turn on?
Would it be feasable to take out the fried ROM/USB controller and solder on a new one? With one of those little solder pens and a toaster oven?

Thanks for al your help! I really appreciate it!
Reply With Quote

Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -5. The time now is 07:23 AM.