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Old 11-15-2008, 12:27 AM
Jackboot Jackboot is offline
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Default A terrible eBay Pilot seller - do not purchase from "Global Trader"

Since the Pilot is no longer sold by Best Buy, I turned to eBay to buy one.

I used the seller "Global Trader" who has a large number of Pilots:
http://myworld.ebay.com/%24%24%24%24%24saver/

I purchased one that was advertised as "NEW" at the end of July 2008.

1. It took 8 days for the seller to ship the parcel (not received for a full 3 weeks)
2. Shipment arrived poorly packed (factory box was crushed and contents spilling out inside the bubble pack) and was a used and damaged unit rather than NEW as advertised
3. Contacted seller to indicate that the item was used and damaged. The seller insisted that they would not pay for return shipping and suggested that I would try to recover an "absurd number" for the return shipping charge.
4. I (unwisely) decided to give the used unit to a friend and purchase another "NEW" player rather than waist money on return shipping. The seller claimed that indeed they would send a new player this time.
5. The seller was very slow to respond to emails and sometimes would not respond at all unless I sent mutiple messages.
6. Paid the seller for a new player on September 7 and I have yet to receive anything. The seller has not responded to multiple emails asking for a tracking number and explanation.

Unfortunately the Seller's slowness in getting anything done has resulted in my being unable to leave negative eBay feedback (not to mention being without an MP3 player for months). Anyway, hopefully it will help others here.
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  #2  
Old 11-19-2008, 12:15 AM
Jackboot Jackboot is offline
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Well I should mention that I finally received my parcel. What an ordeal. The good news is that the unit I was shipped was BNIB and sealed.
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  #3  
Old 08-01-2009, 12:09 AM
LittleBigToe LittleBigToe is offline
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I just ordered an Insignia Pilot 4gb earlier today from these same people. I seen them on ebay selling a couple of them (new, refurbished, + used). So I read their customer reveiws and it was 99% positve and could not find a bad remark. I ordered a refurbished unit and as of 6 hrs later I already have a USPS shipping confirmation code. I should get it early next week and just hoping I don't have a bad experience like you did. I was going to order from TechForLess.com but their Amazon rating was only 93% positive in the past 12 mths and I didn't think that to be so good.

Last edited by LittleBigToe; 08-02-2009 at 01:45 PM.
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Old 08-02-2009, 01:35 PM
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ghost in the machine ghost in the machine is offline
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Another one here, waited 5 days for him to ship it (Friday) so lets hope I get it by this Friday or next week...
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  #5  
Old 08-05-2009, 12:05 PM
LittleBigToe LittleBigToe is offline
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Just got my Insignia Pilot 4gb (refurbished) and it came in a shrink wrapped box and looks brand new. Haven't tried it yet since I'm charging it before 1st use. Anyhow I ordered from this company since their customer rating was very high (99% in past 12 mths) and many good comments made by those customers so perhaps the OP was just unfortunate and mistakes do happen.
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