Broken microSD slot

[Sciamano]

I've bought a 4Gb microSD card to go with my View.
When I inserted it in the slot, I heard a stange "clunk" instead of the springy movement and sound typical of these slots.
The card won't be retained by the slot, it will only reach the spring: when I push the card inside, the View just spits it out.
I've opened an RMA on Sandisk's support website. Anyone knows if this problem shows often and whethere it can be solved?
Thanks

[CrowdAds]

[advcomp2019]

I remember when I first put my microSD in my View. It took three times getting it into the Sansa to get the slot working. I think the spring or whatever holds the microSD card in was pushed out which was stopping the microSD to go in all the way. I do not know if yours is the same way because it sounds different to me.

[Sciamano]

Does not seem like the same problem: in my View the card goes in, but the "locking mechanism" does not work, and the card simply gets pushed out by the spring.

[advcomp2019]

Thought so, you might have to RMA it like you said. Hope you have good luck like I had when I RMA my View because it got stuck in manufacture mode.

[Sciamano]

I hope I won't have to ship it to the other side of the world: I live in Italy but I've bought my View in the USA...

[advcomp2019]

Ouch, that might be an issue, then. Good luck even more, and keep us up to date too.

[Sciamano]

I will. No word from Sandisk yet.

[Sciamano]

A week has passed. Still nothing.
Does SanDisk even bother? I'm getting nervous.

[advcomp2019]

I called them when I got my View replaced, but I do not know if that is an option for you tho.

[Sciamano]

I wouldn't even know what number to call... where can I find the phone numbers for SanDisk CustServ?

[advcomp2019]

Here: http://www.sandisk.com/Corporate/ContactUs/

[Sciamano]

Thanks, I'll try to call them next monday when I get back home.

[Sciamano]

Fantastic:

Hello Luca,

Thank you for contacting SanDisk Technical Support.
If you have any further problems or questions, please feel free to contact us back at any time.
We appreciate your interest in SanDisk products.

Unfortunately we do not have a repair center and we cannot exchange your Sansa View because our warranty only covers technical issues with the product, it does not cover physical damage to the product. We apologize for the inconvenience.


Sincerely,
Xxxxxxxx X.
SanDisk Technical Support

They don't have a repair center! This is ridiculous.

[advcomp2019]

Wait one moment, a broken microSD slot is a technical issue in my opinion because if you can not use the microSD slot, there is no point into having a microSD slot in the View then.

[Sciamano]

That's exactly what I wrote in my reply.. and considering they replied after a month, we'll see what they have to say in december. By the time they stop beating the bush, the warranty will be expired.
But still, I think it's ridiculous that SanDisk does not have a repair facility.

[advcomp2019]

Yea, hope you have luck. I had luck when I had to RMA my View when it got stuck in manufacture mode.

[Sciamano]

If only mine got stuck in manufacture mode...

[Sciamano]

Just a little update: after almost six months, SanDisk Technical Support has solved nothing.

They first claimed that the problem with my View is considered physical damage and not a technical issue, and therefore I should keep the player as it is. Then, after my complaint that a defective microSD slot out of the box is a technical issue and that it should be covered by the warranty, they asked me to send them pictures of my View and of the broken slot.

I've sent those at the email address they gave me, and after that, without notice, they simply closed the ticket.

I've now opened a second ticket to ask for an explanation, but a month has passed without any reply. Of course my View will get one year old soon and I'm sure they are waiting just for that, so that they can close the ticket with the excuse that warranty is expired, anyway.

I liked my Sansa View, but SanDisk technical support really sucks.
My next player will definitely come from another maker.

[trikon000]

you can always buy a used one 8GB online from someplace like ecost and open it up and swap out the memory module you got in the broken one and use the rest of your stuff as spare parts.

SanDisk technical support closes tickets after no reply for 24 hours.

[Sciamano]

Originally Posted by trikon000

you can always buy a used one 8GB online from someplace like ecost and open it up and swap out the memory module you got in the broken one and use the rest of your stuff as spare parts.

Why should I?
They sold me a defective unit, they HAVE to fix it. I should not spend any money for this!

Originally Posted by trikon000

SanDisk technical support closes tickets after no reply for 24 hours.

It's funny that they take more than one month to reply to a ticket and then require that you reply within 24hrs during Christmas.