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Old 08-13-2008, 07:07 PM
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coachop94 coachop94 is offline
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Join Date: Jun 2008
Location: california
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Unhappy Micro Firmware Problem Again

Okay my friend decided he didn't like using WMP11 for his ZEN Micro and wanted to use the Media Explorer App for his player.Since he was having connection problems I had advised to do a clean up reboot & then try to connect.He instead clicked reload or erase (I'm not sure) firmware.Then went and tried to install a firmware update for the player. Needless to say it did not go well. So now he has the firmware problem screen. He has XPSP2 with WMP11. My question is will he have to roll back WMP to version 10 to install the firmware? I've been looking but seem to not get definitive solutions. I need the correct steps in order to be done since he has a problem following instructions. I will be on the phone telling him exactly what to do this time. Thankful for any help
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