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Old 09-25-2006, 02:36 AM
adamtaylor adamtaylor is offline
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Join Date: Sep 2006
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Default SNAFU: How to resurrect your Sansa e260 when it all goes belly up

Upgrading/restoring firmware on the Sansa e260
What is firmware?
Firmware is the software that is stored in ROM (Read Only Memory) on the Sansa e260 MP3 player. This software is the operating system for the device, that allows you to play music, view photos etc.

From time to time, Sandisk will release new versions of the firmware to fix minor bugs, or to introduce new features. Alternatively, you may need to re-install the firmware if the e260 hangs and ceases to work properly.

How do I upgrade the firmware, assuming that all else is operating properly?
Place your e260 in MSC mode. To do this, firstly disconnect your e260 from your PC. Then on the e260, go Menu | Settings | USB Mode | MSC. Now connect your device to your PC. If your PC has thhe the SansaUpdater installed on it this program will be automatically loaded. Right-mouse click on the red and white SansaUpdater icon that appears in the system tray (bottom right of the screen) and select Manually Update. If there is a new version of the firmware, it will be found at the Sandisk website and uploaded to your device. The program assumes that you are connected to the internet.

How do I restore the firmware when the e260 crashes?
Firstly, place the e260 in restore mode. To do this, follow these steps
1. Push the Hold button on top of the e260 to the right.
2. Hold in the record button
3. Press and release the Menu button
4. The device will now go into Restore Mode. If you have not already connected the USB cable to your PC, it will direct you to do so.
5. The root directory of the device will open up on the PC screen. Now drag and drop the two files Firmware into into the e260 root directory. You will find a copy of the two firmware files zipped up elsewhere on these forums
6. Push the Hold button on the e260 back to the left
7. Unplug the USB cable from the PC. The e260 will now reboot, writing the new firmware images to the correct location.
8. This process will have wiped all your music files. You will now need to re-synch.
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