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Old 01-24-2008, 04:48 PM
echamp1 echamp1 is offline
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Join Date: Dec 2007
Posts: 16
Default Samsung Support

Anyone else have serious problems with Samsung's support system?
I ran into the endless firmware upgrade problem that several other users have had, and sent my 8bg player in to be repaired. Well, nearly a month later, I finally got a player back from them, but they sent me a 4gb Best Buy version!
I'm trying to get it worked out, but they are decidedly slow to reply to e-mails.
I tried calling tech support, but the guy who answered was not helpful, asking me to send the player back again, and then transferred me over to another department, (but the lines were busy and I was disconnected). Personally, I think Samsung should be the one covering all charges at this point and ship me my correct player overnight.

What would you guys do?
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