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Old 07-12-2007, 11:19 PM
Mickets Mickets is offline
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Join Date: Jun 2007
Posts: 13
Default Updating Sansa Express firmware without the updater: response from Sandisk

Hello.

I was thinking to myself: the firmware on the Sansa Express must be updateable without the need of an Internet connection. Just get the right files, and copy the over, maybe by means of a special updater software. RIght?

Well, why not ask the folks at Sandisk about it? Here are their replies:

1. They imply that it is possible (not a surprise for me):

Quote:
Thank you for contacting SanDisk Technical Support. I apology for inconvinience.

We will send you the files as email attachments. Please try that and let us know the result.

Sincerely,

Person A
SanDisk Technical Support
2. The e-mail doesn't arrive. I ask again.

Quote:
Hello,

If you dont get it toady please let us know.

Sincerely,

Person A
SanDisk Technical Support
3. And suddenly it can't be done anymore:

Quote:
Thanks again for contecting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

Unfortunately the only way you can update the firmware on your player is through the Sansa Firmware Updater.

Please refer to your eBox anytime to see additional resources from SanDisk.

You can also use this Support Request tool for contacting SanDisk in the future.

Best regards,
Person B,
SanDisk Technical Support
Person A was nice, but Person B got in the way and I never received the files.

So, it is possible. We just need the files.

Mickets
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