Problems playing Audible files

[tholyoak]

I currently have a Sansa e130 which is having problems playing Audible files. Sandisk replaced it, but the problems remain. The tech support guy told me that since it has been replaced already, he doesn't know what else to do except replace it with an m230, because I am the only one that has reported these issues.

I find it very hard to believe that I am the only one having these problems with the e130, since the same problems have occurred on two different units. I also see from postings in this forum that people have had similar problems with the m230, so I am not sure that taking them up on their replacement offer would help me either.

I asked Audible support whether they were aware of these issues, and they actually said "This is a known issue on this device and we have been attempting to work with Sandisk to resolve this issue."

I have told Sandisk these things, but they haven't responded yet. I'm starting to wonder if it's taking a long time for them to look into the problem or if I'm being ignored.

Are there any Sandisk MP3 players that actually work properly with Audible files? And has anyone been able to get this issue resolved satisfactorily with Sandisk?

Thanks,
Trevor