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Old 04-29-2007, 04:30 PM
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EnzoTen EnzoTen is offline
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Default Vista (XP?) Does Not Recognize (Driver Install Failed)

I ran into a problem with my connect where as two different computers with Vista running on them did not recognize the Connect. On one computer nothing happened. On the other computer it searched for the proper MTP diver but failed.

So the solution i found was to do a hard reset of the device. After that the Connect was recognized on both computers.

To do a hard reset hold down the power button for 30 seconds. The screen will go white then all black. When you release "sansa" will appear on screen... it will then take 30-45 seconds to reboot.

(This trick may work for XP as well, but i dont have an XP install to try it out ATM)
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