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Old 04-29-2016, 05:35 PM
Gryneos Gryneos is offline
Junior Member
Join Date: Oct 2014
Posts: 1

That function doesn't exist any more.

I've currently been waiting two weeks to hear anything about my Z2, and finally looked at their RMA status page (

According to them for my RMA there are two dates stating that its status is "pending." Their "translation" of that says "package not received."

Well, that's wrong. I sent by USPS, with tracking and insurance. I was able to track my package to their Irvine offices, including a statement that it was delivered. I'm more apt to believe the USPS because it was also insured and I never had any difficulties sending my S9 to them by the same method some years ago. What I need is a phone number.

Here's their full mailing address plus a phone number as supplied by Manta:
Cowon America Inc
9272 Jeronimo Road # 106
Irvine, CA 92618
Phone: (949) 305-8800

Now, is that phone number correct? Can I use it to tell Cowon to get a proper customer service department and to get on the ball in repairing my device?

Because I'm at a total loss of how to contact them now. No email. No phone number. No "chat with an operator" service.

I love Cowon products. But their customer service is THE worst I have ever experienced.

Last edited by Gryneos; 04-29-2016 at 05:37 PM. Reason: address correction
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broken, cowon support, warranty

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