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Old 09-11-2013, 06:59 PM
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JSP62 JSP62 is offline
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When you connect the Zune to the PC, does the PC recognize "hardware" is connected?

I had a similar issue on my older Zune model, perhaps you may have the same results. I recall my Zune was in update mode and seemed to get stuck or take forever to progress. I had to restart and reconnect several times and each time I did it slowly progressed further.

Try to leave it on overnight, then power shutoff restart and reconnect to the PC and start the software. See if anything changes.

Good luck
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