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Old 08-18-2013, 01:06 PM
BRD4 BRD4 is offline
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Default Problem with 'Phonak Audeo' earphone filters

I recently have this problem with my Phonak Audeo 012 earphones that I feel the sound is louder in my left ear than the other. At first I was worried whether there is a serious problem and I might have to buy a new pair. Luckily I found out that when I changed the filters (I bought a set of 8 gray filters separately from Phonak) the problem was gone. But occasionally, I feel that the sound comes louder in one side. Without the filter, the volume of the sound is the same in both sides. So, I feel that there might be a problem with some of the filters in the set that maybe they can't deliver the sound properly. Is it possible that filters might be damaged? Do filters need cleaning? Any thoughts?
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Old 08-18-2013, 05:44 PM
nathan nathan is offline
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Had a similar issue a while back. Can't say for certain but the filters are probably fine and you just need to clean them to get them working better again. Read this thread to find how to clean them and more.

http://anythingbutipod.com/forum/sho...ghlight=phonak
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Old 08-19-2013, 12:05 AM
BRD4 BRD4 is offline
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thanks. Seemingly, my problem is the same as yours. How are your filters doing now? How do I get 3% hydrogen peroxide? Isn't there any other way? Just water? Did you use 3% hydrogen peroxide yourself?
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Old 08-19-2013, 02:31 AM
nathan nathan is offline
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Originally Posted by BRD4 View Post
thanks. Seemingly, my problem is the same as yours. How are your filters doing now? How do I get 3% hydrogen peroxide? Isn't there any other way? Just water? Did you use 3% hydrogen peroxide yourself?
My filters seem to be doing fine with occasional cleaning. 3% hydrogen peroxide you can get at a drug store (It is the liquid stuff you use to sterilize cuts). When you pull them out of the hydrogen peroxide make sure to let them dry out for at least a few hours or even a day before use.
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Old 08-19-2013, 03:41 AM
BRD4 BRD4 is offline
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thanks. I'll try it.
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Old 11-23-2013, 05:28 PM
AlecF AlecF is offline
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I've got a similar issue, so I thought I'd put it in here. I've had 012s for about 7 months and never got round to getting a filter changing tool, and had no idea about Phonak closing the earphone side of their business until a few days ago. Having searched on the web, I've been unable to get hold of any replacement filters or changers- does anyone know where I might be able to get one? If that doesn't work, is that grounds for claiming warranty?

Sorry if this sounds totally clueless, I'm new to the forum.
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Old 11-23-2013, 07:31 PM
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El C El C is offline
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You can find some at http://www.audeoworld.com/ but it seems they only ship to the US.
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Old 11-23-2013, 08:15 PM
skip252 skip252 is offline
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Looking at the warranty page it doesn't seem you would be able to make a warranty claim.
Quote:
This warranty applies only to the external shell of the product and all internal components. The ear tips, cleaning tool, audio filters (incl. dispenser and replacement tool), ear guides, carrying case and adapters for mobile telephones are not covered by this warranty.
Have you tried contacting their customer service directly to see if they know a source? You might get lucky and find they have them stocked somewhere that isn't easily found in a web search.
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Old 11-24-2013, 03:48 AM
AlecF AlecF is offline
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Quote:
Originally Posted by skip252 View Post
Looking at the warranty page it doesn't seem you would be able to make a warranty claim. Have you tried contacting their customer service directly to see if they know a source? You might get lucky and find they have them stocked somewhere that isn't easily found in a web search.
Cheers. I've tried contacting them but they haven't got back to me yet, though that may be because it's the weekend. Hopefully I'll hear back in a couple of days, I really like these earphones but if I can't do something about the filters, sooner or later they'll be useless.
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Old 11-24-2013, 04:11 AM
AlecF AlecF is offline
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Seems those do only work for the US. This is really frustrating, I really should've kept an eye on this before.

Part of me's tempted to feign cluelessness and just send them back saying one side's gone really quiet, I've tried cleaning them (which is true) and they still haven't got better.

Last edited by AlecF; 11-24-2013 at 07:37 AM.
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