Originally Posted by peppergomez
My X7, which I have only used a few times since I bought it new in August, has been stuck on "Updating Database" for almost 3 days now (can't turn it off, so the battery eventually died, so I plugged it in and recharged it, to find it stuck in the same mode). No amount of button pushing or holding will fix it, and my computer (a PC, not a Mac) cannot recognize it. Frustrating. At least it's still under warranty.
Have you pressed the reset button? Most likely that will sort out the problem. The reset hole is inside the flap at the bottom of the player.