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Old 11-05-2012, 05:51 AM
skip252 skip252 is offline
Join Date: Dec 2007
Location: Chicago
Posts: 5,876

You're saying there's a problem but you aren't giving enough information for anyone to help you solve that problem. From the link in my sig
Be precise and informative about your problem

Describe the symptoms of your problem or bug carefully and clearly.

Describe the environment in which it occurs (machine, OS, application, whatever). Provide your vendor's distribution and release level (e.g.: “Fedora Core 7”, “Slackware 9.1”, etc.).

Describe the research you did to try and understand the problem before you asked the question.

Describe the diagnostic steps you took to try and pin down the problem yourself before you asked the question.

Describe any possibly relevant recent changes in your computer or software configuration.

If at all possible, provide a way to reproduce the problem in a controlled environment.

Do the best you can to anticipate the questions a hacker will ask, and answer them in advance in your request for help.

Giving hackers the ability to reproduce the problem in a controlled environment is especially important if you are reporting something you think is a bug in code. When you do this, your odds of getting a useful answer and the speed with which you are likely to get that answer both improve tremendously.
He speaks of hackers but that's just a generic term for anyone that's working on software or hardware. An example would be the Rockbox developers would be considered hackers under his use of the word.

Add more information according to those guidelines and there's a fair chance someone will be able to help. We aren't all making it up when we say it works well for us.

Be aware that mp3 files that work on one player may not work on another. They can almost always be made to work universally but it usually takes some effort and additional software.

At a minimum I would update the firmware. There's instructions and a link to where to download the latest firmware here, If that doesn't help, gather the needed information and post it. Until you give us something more that what you have there's not much anyone can offer.
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