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Old 08-23-2011, 10:19 PM
mskate mskate is offline
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Join Date: Aug 2011
Posts: 3

Sorry to hear that the customer service rep was of little help. I was advised that a US Mail letter would be the best option. The address to send a letter (for Sony US products) = Sony Corporation of America, 550 Madison Avenue, New York, NY 10022.

I think it's all very straightforward, right? Sony should release a firmware update that allows these vids to play. Especially since they are embedded within the player and that this is a relatively new product.

Perhaps if we make enough noise between us...good things will happen.
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