RMA'd my Clip+ : headphone socket broke

[kiat]

A few weeks back I'd had enough with intermittent sound. The headphone socket had become worn - possibly from keeping the Clip+ in my pocket and the headphone jack was straining the socket.

I ended up calling SanDisk support and got through to someone in Europe (I live in the UK) and without much fuss, got an RMA confirmation email a few days later with full instructions.

After sending it off (at my cost they insist) in a jjiffy bag with a copy of the email they sent me attached, a wee or so later a nice new retail, boxed Clip+ came back very securely wrapped.

Not bad, but good service, SanDisk.

[WalkGood]

I would agree, I RMA'd one last year and had a replacement in a week, IMO SanDisk does give good service ...

[sampark1995]

I recently RMA'd my clip+ as well.
Mine took about 2 weeks, but they never sent an e-mail with the tracking number and such. In their instruction e-mail they stated that an e-mail would come once the replacement was sent.

I don't know about you, but I was pretty worried that my clip+ never reached Sandisk.

[Agent_milo]

My Clip+ doesn't have the juice to run more than 2 hours now, its been only 4 months since I've bought it. Would they by replace / repair it for me if I reach them? Hate running out of battery when I'm in my design class. Nothing sucks more than work without music

[Mikerman]

Certainly 2 hours is not normal.

I would telephone SanDisk Customer Service about this. In the U.S.: 1-866-SANDISK (726-3475). And other SanDisk contact information: http://www.sandisk.com/sandisk-support/contact-us

[skip252]

If you bought it new and have your receipt it's definitely worth trying. As I said in the other thread 2 hours battery life after 4 months means somethings wrong in my book. The things would hardly be worth buying if you had to replace them every few months.

I've read consistently good reports about Sandisk service. Here's hoping you get a chance to add to those good reports.

[Agent_milo]

Well, it seems like I've got a defective device. I bought it off Ebay, new and unused; does that I can? I'll try the support center here in India.