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Old 04-08-2011, 11:23 PM
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deadohiosky deadohiosky is offline
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well, it's called "Gewährleistung" and it's a much stronger binding warranty/guarantee than the "Garantie" which is...uhm... guaranteed () by the manufacturer.
The "Gewährleistung" is a binding "contract" between the customer and the vendor. the vendor must assure that the product is in mint condition and that there are no defects of any kind. the vendor has to accept the product within the first 6 months and if there is anything fishy the vendor must prove that the customer is to blame for the defect. after that 6 month period the burden of proof hast to be produced by the customer.

the manufacturer's guarantee is independant from this and you could turn to the manufacturer if there is anything wrong, but still you have to contact the vendor first and then the manufacturer. it's been that way for a long, long time and i think it's also binding EU-law for the other member states.
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