Prev Previous Post   Next Post Next
Old 04-08-2011, 11:23 PM
deadohiosky's Avatar
deadohiosky deadohiosky is offline
Senior Member
Join Date: Mar 2010
Location: Berlin, Germany, EU, Earth, Milkyway
Posts: 924

well, it's called "Gewährleistung" and it's a much stronger binding warranty/guarantee than the "Garantie" which is...uhm... guaranteed () by the manufacturer.
The "Gewährleistung" is a binding "contract" between the customer and the vendor. the vendor must assure that the product is in mint condition and that there are no defects of any kind. the vendor has to accept the product within the first 6 months and if there is anything fishy the vendor must prove that the customer is to blame for the defect. after that 6 month period the burden of proof hast to be produced by the customer.

the manufacturer's guarantee is independant from this and you could turn to the manufacturer if there is anything wrong, but still you have to contact the vendor first and then the manufacturer. it's been that way for a long, long time and i think it's also binding EU-law for the other member states.
Think for yourself. Question authority. - Timothy Leary

Black Cowon J3 32 GB (Black Ringke Case) - no lousy Sennheiser CX 300 anymore, Pana HJE 900 took the throne... for keeps
Reply With Quote


cowon, europe, germany, support

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 01:13 AM.