Lebellium, I for one am enomously grateful for the work you do communicating between the users and Samsung. Without your intervention many bugs would probably have never been fixed.
I'm both in Samsung and customers side so it was not really easy to enjoy Samsung's confidence...
Anyway I can't understand why Samsung would be "against" customers. We paid our money and just want something that works I don't think that's unreasonable. It has already been said but it's frustrating the amount of bugs the R0 had and still has...I just want something like my old YP-Z5 which was perfect to me.