Dave, I know you hear this every day from customers but you guys and ladies have a plan and want to stick with it so you stay your course. However, this is just plain stupid.
The ZuneHD has so much potential its sickening that its not being used. Allow a purchase based marketplace or something. Open the door Dave, or at least try to. Contact some of these developers who are posting quality content/apps on sites that host them and ask them some questions and employ them. Offer the good ones a job. :-p It would promote competition within the company.
btw- Dave, do you have a WP7 based phone yet? I "might" have one but one thing I have noticed is the bass on the "acoustic" EQ setting is a weeeee bit to high.... could that be turned down a bit? HTC FTW!