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Old 07-06-2010, 11:31 PM
lip lip is offline
Join Date: Sep 2009
Posts: 476

You probably need to initialize or enter recovery mode and re-do the firmware...I don't think your problem is hardware although you never know...try the below before you send it back(resetting or turning off usually does not fix your problem)...
From the official zune forums:

If you encounter unexpected behavior while using the Zune HD, restarting the player is a good first step in resolving the issue.

Button combinations

* To Restart - Press and hold the on/off button for 10 seconds
* To Power off - Press and hold the on/off button for 3 seconds and then pull down on the screen
* To Initialize - Restart the player and press both the home button and the media button (all content is deleted)
* To enter Recovery mode - Press and hold the on/off and media buttons for 15 seconds. The player restarts into Recovery mode and must be reconnected to the Zune Software to reinstall the player firmware( content is not erased).
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