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Old 01-14-2010, 02:34 PM
BJB BJB is offline
Junior Member
Join Date: Jan 2010
Posts: 1
Default Zen Mosaic locks when connected

I hope that someone will be able to help - my journey to work is very boring without my Zen! It has worked very well for about a year until this week.

I have a problem when connecting my Zen Mosaic to the PC. The player is recognised and appears in my list of drives. However, as soon as I try to transfer an MP3 into the music folder on the player it locks up after about 5 seconds of transfer. The screen freezes and remains frozen with the screen lit even when unplugged from the USB. I have to reboot the Zen using the tiny reset button.

I have tried three different USB cables and two PCs so I am pretty sure it is the player.

Using the advice on this site I have tried the Clean Up tool. As this did not work I have tried to reload the firmware. The issue with the player locking up remains when running the firmware upgrade. I get a couple of blue bars into the upgrade and the player locks up totally.

Many thanks in advance for any help you can offer!
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