S9 screen won't flip into landscape :( Help?

[Abby]

I've only had my S9 maybe a week and already it's not working properly. Ever since I've decided to leave my iPod in the dust all of my mp3 players are breaking on me! I replaced my old Creative Zen with an S9. I got it just about a week ago and I've been very careful with it until my case comes but already the screen is sticking and won't flip into landscape view. I went into the preloaded game and my little character wouldn't move at all which is how I guessed the sensor was off or something. Does anyone have other suggestions as to what's wrong? Is there anything I can do to correct this other than send it back? I can send it back to Cowon right? This should count as a factory malfuction right? I'm curious if I can just hit it a little and jerk it out but I don't want to break it even further. Anyone have any suggestions? Thanks

[CrowdAds]

[curiouswonderer]

Does it not flip period? Or does it just not flip sometimes? Because if it's the latter, it could be a firmware problem, in which case you could try upgrading to the latest firmware.

If it never flips, then it's probably a hardware problem and you probably need to return it. If you just got it a week ago you could probably still exchange it at the you bought it.

[Olley]

Is this in the music app? In the music app the G-sensor can be toggled between ON, Shake-to-Shuffle, and OFF. If it's OFF or StS the music app won't change when tilted.

[bleh]

Yea, i would try to install the latest firmware, then try again. If it still doesn't work, the defect is covered by the warranty and you can just send it back.

[Abby]

I updated it to the latest firmware the day I got it so I don't think that's the issue. I've tried toggling the setting on the music screen and doing different screens so I'm thinking hardware... ugh that's going to be a lot of work... Thanks

[Abby]

Just to let you all know... turns out I didn't do the most basic thing possible. I forgot to use the reset button. I guess it was a firmware problem or something because after I reset it it worked fine. I don't know why and it doesn't actually make much sense to me but hey! it worked!

[Olley]

Good work, Abby! What will usually cause the S9 to need a reset is a bad media file. If it happens again, consider deleting all the media off your S9 then re-syncing it from original source files. I'm delighted you got it working. I know exactly how frustrating it is when a new device acts up.

[curiouswonderer]

That's great! Glad you got it working!

We should have a new motto here: "If all else fails, hit reset"

[Abby]

Yes I'm just extremely suprised I forgot because I had a Creative Zen and towards the end there I was pressing reset probably around 10 times a day. I'm just so excited it's working so I can continue to play with it! I'm still figuring out all the cool stuff I can do with it!