Originally Posted by Boo-urns
Last week I searched futureshop, best buy, and wal-mart for a 120gb zune. I finally found 1 left at wal-mart. I just started watching video when I noticed dead pixels on the screen. I stopped counting after 14. Problem is, my only option at the store is a refund. What to do?
Walmart has a 30 day refund policy, so you can either return it, or you can contact MS and send it to them for a new 1. A dead pixel or 2 they consider nothing, a crapload warrants an exchange. MS gives you a warranty period of 1 year from date of purchase FYI.
I have 2 Zune 120's, 1 has 1 dead pixel, so it's no biggie to me. The other is fine. As stated, it is a common thing, just decide what you'd like to do w/it.
PS: Didn't initially realize your in Canada, but call MS just the same to see if they still give you the 1 year warranty (call ASAP!!!). If not, take it back to Walmart for a refund. I wouldn't want you to be stuck w/a stinkin' LEMON!!!